Three Great Reasons To Choose Us As Your Window Replacement Company:
- 1) Better choices - We offer 18 of the best replacement window brands, and you get more options, materials and colors to choose from.
- 2) Better Installation - AAMA-Certified Master Window Installers give you the best results.
- 3) Affordable prices - Houston Window Experts offers quality, service and value!
22:35 06 Jun 17
For the past several days we had Houston Window Experts install 27 new replacement windows on Robert grahamYour review will be posted publicly on the web. Learn more our house. My wife and I want to share how very pleased we are. Each of the two crews were outstanding. Preparation included covering everything with plastic, drapes on all the exposed floor areas. Their cleanup was just as great, everything swept and vacuumed. Jeremy, Ben, and Raphael, the crew chiefs and ops manager, were outstanding, as they communicated every step of the way. One window, in excess of 250 pounds, was installed effortlessly. See pics.This local family owned company has our highest recommendation and were very competitive as well.
17:58 11 Jul 17
I can't say enough about Jeff and his team; from start to finish the process has been fantastic. When Jeff came out for our consultation his intention was on getting us informed on windows and all of the options instead of pressuring us into a purchase. He was extremely helpful in aiding us with a design that accented our home the best; we ended up choosing the Milgard windows because of their low-profile design, quality, and unbelievable warranty. Next Jeremy showed up to measure for our windows and talk us through what to expect when the install started. Jeremy was extremely courteous and professional; and has always been available to answer any questions that I've had. The day of our install Rafael and his guys arrived early and set about laying drop cloths and covering our furniture with plastic. I was particularly impressed with the care that the crew took on the install. They way that were able to remove and reinstall windows without damaging any walls or trim is truly an art form. We plan on being in our home for years to come and Houston Window Experts was definitely a worthwhile investment.
20:54 21 Jun 17
Jeff and his team installed 20+ new Millard vinyl windows in my home in early 2014. Everything went great and I have nothing but praise for the quality of the job done. Earlier this year we noticed unusual mildew/dirt attached to the caulk on several of these windows. I contacted Jeff's office and sent a picture of the caulk to Jeremy, Jeff's master installer. Without any hesitation or resistance, Jeremy advised that this should not occur, and said he would re-caulk all of the windows, which he did earlier this week. There was no argument as to fixing this issue which was done timely and well. I applaud Houston Window Experts for their high level of customer service....3 years after the instaltion I might add....and rectifying this issue smoothly and without any hesitation. It's good to know that you are there down the road as promised when an issue arises! Many thanks.
04:10 28 Jun 17
Professional customer service from start to finish. There was no pressure to buy at the time of our estimate. All options regarding the accessories and styles to consider for replacement of our patio doors was fully explained to my husband and myself. We had two patio doors installed within three hours. The crew was professional and arrived on time. A supervisor arrived just to make sure everything was ok. The bid we received was more than reasonable and of course, you cannot beat the quality products they install. My husband was very impressed and I cannot stop looking at my patio doors. Great job by all and Sara at the office as well.
13:58 03 Jul 17
Houston Window Experts replaced 20 windows in our Woodlands home. Very professional installation. However, the reason I'm writing such positive review is how they handled the hick up. One of the windows was broken during installation. No excuses were given and the widow was fixed with in days. Good job guys. I highly recommend this company!
14:36 27 Oct 17
I just wanted to share my experience and satisfaction with Houston Window Experts. I did a lot of research online and looked at the quality of different windows from other vendors and big box stores around Houston. When it came down to decision time, I am glad I went with HWE. They put attention to details in all the steps of pre-order to install. Any question I had were answered immediately by email. The installation team was top notch and knocked out 20 windows in a day! Special thanks to Patty, Sara, Jeremy, and the team at HWE!
17:31 22 Nov 17
Josh came out and gave us his very honest feedback when we told him what we were looking for. He showed a high level of integrity and explained how he could quote us and try and sell us something we didn't need but they are not in the business of trying to push customers. If our situation changes we will definitely be giving them a call and I would recommend both Josh and the company.
21:09 29 Dec 17
Needed patio doors, did the research, narrowed down the brands I liked, HWE carried Milgard and was the only installer not backlogged with other work. Got a good price on good terms. Install team was led by Jeremy. Very quick, very professional (very tidy!), the doors are a great fit and very temperature-retentive. Sara and Patty in the office were also very helpful. Major points for courtesy, prompt response, quick install, solid warranty (covers parts AND labor), and no shady "car salesman" techniques. Would recommend.
16:16 27 Jun 18
IF YOU ARE HOME OWNERS QUOTING FOR ***NEW CONSTRUCTION*** RUN FAST in a different direction. For these people, you are not a valuable potential customer, but an annoyance, a second class citizen, and they will give you a hard time, as much as they can to deliver a quote, especially if you want to reduce the budget, even if your project is large (30 windows + 5 doors). Ivy, will tell you that every time you want to implement a feature change to reduce the quote, your need to submit updated blueprints, and that a window schedule is necessary. REALLY? Note that we were not changing sizes to justify this. We have gotten several quotes from very large companies and they never made those demands. We provided drawings with all the necessary information for a quote, but she seems to specialize in giving you a hard time. It is as if you had to beg to make changes to lower the quote.She did not want to put the window locations on the quote, although it is her job to do it, but does expect the owners to understand her language. Several days making remarks to help her understand our desired changes, but she never came through. Her attitude made me wonder if she is happy doing her job.In view of that I was having such a hard time getting myself understood, I proposed a meeting personally to also take advantage to see the windows on the brand requested. Well, she dared to tell me that the WINDOWS SAMPLES ARE ONLY SHOWN TO REPLACEMENTS CUSTOMERS, THAT NEW CONSTRUCTION CUSTOMERS HAD TO KNOW IN ADVANCE WHAT THEY WANT. I could not believe such a discriminatory statement. REALLY? REALLY? Plus she also said that they did not have a showroom that she would have to see if she could use the meeting room. Oh, my Gosh. How professional!I was so upset that I asked her the difference between replacements customers and new construction owners, and that if the last ones had to buy the windows blindly without seeing them. Needless to say she never replied or completed the quote.
12:26 15 Aug 18
Houston Window Experts installed 9 Milguard windows for me July 2018. I could not be happier.The sales process with Jeff was great.... not pushy, very informative and no “if you order today tactics”.I had to delay the actual install for about 18 months from the initial sales visit. When I was ready, simply called them up, got an updated quote and proceeded with install.The install exceeded my expectations. The crew was fast, efficient and did a great job. By the end of the day, you would have not known they had even been there.....except I had great new windows.I would highly recommend HWE to anyone needing windows.
18:31 13 Sep 18
Fabulous Quality Windows, Great Crew and Top Notch Craftsmanship. Last year we had all windows on the upper floor replaced and this was done to such perfection that this year we decided to have all windows on the 2nd floor and downstairs replaced. We chose the Milgard Essence Series and right now I'm sitting in a stunning 'new' living room typing this up. Everything is completely cleaned up as well, not a speck of anything left behind. We would like to thank the installer teams, Sara in the office, Jeremy and Patty for once again completing the job to perfection.
15:38 22 Oct 18
This is one of the best experiences we’ve ever had with any company. They replaced 18 windows and two sets of French doors in our home and it was a smooth operation from the start. It took about three months for all the windows (Milgard) to come in, but once they did, it took one day. They were here at 8 am sharp, laid down protective floor coverings, moved furniture, and went to work. At 5:30 they finished, cleaned up and replaced furniture. Even the caulking was expertly applied and looks beautiful. We had a visit afterward from the company owner to thank us. Can’t say enough good things about them.
15:47 31 Oct 18
The best company to use for windows or doors. We've had both! Jeff and his son Josh are awesome, patient and knowledgable. They have the best installer too, Ben is excellent and a pleasure to have in your home. Very happy with both projects they did. Will use them again in the future.
21:18 05 Nov 18
Wow...way better than any window company or builder’s supply in town. Really appreciate the wide range of option and the fact that they didn’t push me into a particular brand or lineup. Seems like they do a lot of business but they still have a “family run” feel to them. Prices for homeowners needing installing are much better than Pella. Pricing for contractors (I’m a contractor replacing windows in my own home) is the same as the big guys like BMC or Builder’s Choice...just with better service. Couldn’t be happier.
15:51 06 Nov 18
It was an excellent experience since I and my wife walked in the place and talk with staff Jeff that we want a 14’x8’ sliding patio door. He is super nice guy, so does other staffs. They only care what you needed instead of selling you the most expensive products. Also, there were a lot of choices of different styles of doors and windows. I highly recommend window experts,anyone who wants to have a nice looking door or window, give them a shot, and I am 100% sure that you will be happy with everything. Again, thanks Jeff! You have the BEST customer services and you guys deserve it!
18:19 03 Dec 18
Everything I was looking for! Beautiful windows and great customer service. The installation crew respected my home and property. I will call on this company again soon to replace my front entry door.
19:33 19 Oct 18
Needed patio doors, did the research, narrowed down the brands I liked, HWE carried Milgard and was the only installer not backlogged with other work. Got a good price on good terms. Install team was led by Jeremy. Very quick, very professional (very tidy!), the doors are a great fit and very temperature-retentive. Sara and Patty in the office were also very helpful. Major points for courtesy, prompt response, quick install, solid warranty (covers parts AND labor), and no shady "car salesman" techniques. Would recommend.EDIT: Liked them so much that I had them install new windows in all my frames. The windows were manufactured within a few weeks and installed promptly after, no fuss, no mess, even though some of our windows were hard to access! Wonderful!
15:08 15 Dec 18
Houston Window Experts helped me with a large order for windows and doors for my home, Of the work i have had done on my house, working with Houston Window Experts was, by far, the least stressful and the easiest to get done. The service experience was outstanding. Response to questions by the staff was wonderful. I have received many compliments on the windows and doors and have highly recommended Houston Window Experts to many of my friends and neighbors. Thank you for my piece of mind.
18:56 28 Jan 19
I did a lot of research in choosing a window install company and I chose this company based on the reviews about their customer service and installation. The team at Houston Window Experts are just that, experts. Their level of customer service is unbeatable. Josh was our sales rep and he helped me narrow down what windows would work best for my needs and wants, and not based on what the norm was or what’s popular. He answered all my questions in detail and had a vast knowledge about all of his products that made me feel confident in my purchase. Jeremy came by to do the final measurements and was quick and efficient and he was also the one who called me to schedule my window install. Very communicative and pleasant to work with. I never had any communication problems and everyone was on time when we had something scheduled. The install team was outstanding. They covered everything in plastic, were efficient and clean in their work. Cleaned up after themselves inside and outside. They did a fantastic job and I could not have asked for better service. What a great company, I genuinely cannot rave about them enough. I will recommend them again and again to friends and family and I will be a customer for life.
17:11 01 Feb 19
We ordered windows and glass doors for one of our company's projects. The service was excellent. We received a high quality windows, very well made and they delivered on time. Ivy was amazing and she took care of all our needs with outstanding level of customer service. One of the best suppliers in town
19:57 05 Feb 19
Houston Window Experts provided professional service from start to finish. We love the windows, all 14 of them and the new sliding door. We decided on HWE because their salesman from several years ago left a positive impression on us. He presented the product in a no pressure to buy way. When were finally ready to buy, Patty came out to begin the ordering process. Patty is friendly and great at customer service. She helped us pick out the product that best served our needs. Then Jeremy and Scott came to take measurements soon after. The installation team was efficient, friendly, and professional. Thank you Raf, Ben, and the rest of the team. The office staff was helpful and professional. Jeremy, the supervisor, remedied our concerns immediately. The whole team is trained really well in customer service or the company just hires really friendly and competent people. In the end, we are very happy with our purchase and will definitely recommend HWE to anyone looking for new windows.
21:40 14 Feb 19
Everyone at Houston Window Experts was a pleasure to work with. From Ivy who scheduled the appointment, Josh who prepared my bid & Jeremy who did the exact measuring to Raphael who installed the new window. I could not have had a more positive experience. The new window is beautiful & was easily installed. I have recommended two neighbors as a result.
17:29 19 Feb 19
Houston Window Experts provided professional service from start to finish. We love the windows, all 14 of them and the new sliding door. We decided on HWE because their salesman from several years ago left a positive impression on us. He presented the product in a no pressure to buy way. When we were finally ready to buy, Patty came out to begin the ordering process. Patty is friendly and great at customer service. She helped us pick out the product that best served our needs. Then Jeremy and Scott came to take measurements soon after. The installation team was efficient, friendly, and professional. Thank you Raf, Ben, and the rest of the team. The office staff was helpful and professional. Jeremy, the supervisor, remedied our concerns immediately. The whole team is trained really well in customer service or the company just hires really friendly and competent people. In the end, we are very happy with our purchase and will definitely recommend HWE to anyone looking for new windows.
Michael J. Carr
23:04 06 Mar 19
Hello Jeff, My wife and I are so happy about the new windows and the team who did the work, that we decided to send you a note about it. To summarize, we will list the reasons for our happiness at the process and the result:1. Our house is much quieter! We no longer hear the howling of the North wind hitting our bedroom window, or the barking dog across the drainage canal.2. Now, instead of heat being sucked out of rooms via windows, the house maintains a more even temperature everywhere. My office, which would be much colder (or hotter in the summer), is now nearly the same temperature as the rest of the house--now only 1.5 degrees different.3. Your team is, as the President would say, made up of "incredible people." They came, covered everything with tarps, performed the difficult, dangerous and dirty job of removing the old windows and in some cases cutting back drywall, with cheerful skill and pride in their work. Installation of the new windows was performed with careful skill and attention to detail.4. Your people were happy to show me how they do what they do. Craftsmen are very interesting people. I learned a lot!5. After hours of continuous hard work, the job was done, and most shocking to me of all was to see your team vacuuming and mopping my house! I never expected that!6. The windows are beautiful and the installation matches the quality of the hardware.7. The only downside of all of this, was that between Houston Window Experts and the IRS, our account was basically emptied out. But we will recover eventually. Thanks again.Michael and Connie Carr
22:32 25 Mar 19
We recently had all of our windows replaced by Houston Window Experts and we are so pleased by the results! The entire experience was great, even when a few kinks had to be ironed out. The whole team was very professional and 100% customer service oriented, which is highly unusual in this day and age. They made sure that we were completely satisfied before calling the job "done". I would absolutely recommend Houston Window Experts to all my friends and neighbors!
23:38 02 Apr 19
I just want to thank Houston Window Experts for their "Outstanding Customer Service." I called regarding a torn screen. It was easier than I had anticipated. They completely took care of us. I also want to thank Patty Bass for the time she took in helping my husband choose the right windows for us. We frequently recieve compliments on them. In a city as large as Houston it's easy to get lost in all the competition. However, not when you deliver a good product, stand by your word and see the sale through, which includes the customer service we received. Thank you Houston Window Experts!!!!!!
02:42 17 Apr 19
I will definitely be doing business with Houston Window Experts again. The Amsco windows they’ve installed look amazing & the difference in noise reduction has been a blessing. I feel very fortunate to have found these guys. Jeff, Patty & Jeremy thank you all for making this such an easy experience. Your professionalism is over the top!!! I look forward to doing my remaining windows.Ellen D
14:40 29 Apr 19
I called few places around town for my window issues. All the places wants to come and replace my windows. After speaking with owner of Houston Window Expert he assured me that nothing is wrong with my windows and they are working perfect. He gave me quick class on my problem with window cons sedation. Thank you for advice and if I ever need windows I will call them.