23:22 03 Aug 22
The 4.9 star rating is well earned. We chose Houston Window Experts after meeting with several companies and talking with others who had used them.We had 21 windows replaced over two days. The crew were extremely professional and skilled, and left the house completely spotless. The quality of the work was top notch, and the windows look far better than those from other companies we talked to.We'd recommend them without hesitation.
20:41 26 Jul 22
Houston Window Experts installed Amsco Restoration vinyl windows in our 23 year old house. We are so happy with the results! A crew of about 14 men showed up on time, covered all surfaces, moved furniture, and even made a plastic curtain in the garage to protect our classic cars! We were so impressed with the professionalism of the crew and their crew leaders. Communication was excellent! They worked in extreme heat, yet the quality of their work was never hindered by the elements. They finished all windows in one day! No trace was left. Everything was cleaned up when they were done. By the way, the windows are beautiful! We only wish that we had replaced our windows sooner! No more leaks around the windows!
17:44 21 Jul 22
Originally found HWE from the excellent Youtube channel they have created and wanted to get a quote from them. Sales rep came out and gave me a fair quote. I could tell that these guys were top notch. He was one of the very few that actually shut the gate when he finished measuring windows. The small details like these are what assure you that your house is going to be taken care of. Unfortunately, my neighborhood is on the track to be full of new builds, so I didn't think that a mid/high quality window would have been the best choice. I was so impressed with the overall process though I wanted to leave a positive review. Definitely recommend getting a quote if you are looking for new windows!!
13:34 08 Jul 22
From start to finish to follow up, HWE brought their A game to table. Josh from sales was thorough and forthright in his presentation and recommendations. They communicated with us numerous times during manufacturing so we felt appreciated even through the process. Most companies just leave you in the dark between ordering and arrival from the vendor until you get the call the product arrived. Not HWE! Major Bravo Zulu (Military for job well done) to Raul and his crew. Raul was top notch keeping us informed of the install process throughout. Without being bossy, he constantly kept his crew on track, encouraging them and complimenting his guys for their efforts. "Clean as you go", "need padding on the floor here" and "Keep your safety glasses on" were heard often. Firm but encouraging. Showed great job site leadership. Love the windows. Love the attention to detail. Have already and will continue to recommend HWE! As a follow on note, I'm the window and door guy and one of the big box outfits.
23:36 31 May 22
Jeff and his staff at Houston Window Experts were all top notch and reliable doing our entire home with new windows. They gave us great advise regarding selection options, provided fair pricing, had great customer service and install, and great follow up until the job was complete. In summary, my Wife wanted new windows. I called Jeff. My Wife got her new windows, and best yet I had no headaches. The rest is history: Happy Wife = Happy Life! Thanks again HWE from The Woodlands Texas!
22:43 13 May 22
21:36 29 Apr 22
Everyone at Houston Window Experts was so nice. We drove 3 hours to their showroom to see the windows and talk to someone. We called ahead of time and even though we were outside of their service area (and thus had no financial incentive to help us), they still spent an hour talking to us and answering questions. Highly recommend!
antoine et isabel Saulnier
16:25 11 Apr 22
Great service, reliable, fair prices. From the start with Josh in sales to the delivery and the customer service with Sara, everything went as promise. And when things had to be changed due to unforeseen circumstances they were super professional. We knew we were paying more than with classic subcontracted crews but the experience we got in return was definitely worth it. We have already recommend them to our friends across the street who had to go through a similar project.In addition, 6 months after having completed the work, we reported a minor issue, and they not only quickly send us a pro to fix it but also compensated us for our trouble when they were not obliged. This shows they care for their brand.
20:28 25 Mar 22
Best installation experience ever! We had Josh Ludy come out and give us a bid on installing a sliding door where a window currently was. He did a fantastic job providing us with a no pressure no hassle quote to install a GORGEOUS Amsco sliding door. We choose white as it never goes out of style. I then started patiently waiting as they had delays due to supply chain issues. When they finally called me to let me know it was ready for install I was so excited! The crew leader Gerald showed up right at 8am to install the door. He took such care of my home and made sure to lay out tarps and plastic to protect everything. Donald, his assistant, even mopped my floors once they were done! They installed my door in one day and it looks perfect! Will absolutely tell everyone I know to use them for any door or window replacements!
22:52 18 Mar 22
These people are awesome! Very knowledgeable and honest. The best experience I have ever had with a sales team. The only place I will go to for windows in Houston.
04:10 26 Jan 22
Check out their YouTube channel. Top quality education on windows.
03:37 15 Jan 22
We had great smooth sales and installation with Houston Window Experts. Patty Bass was our sales person. She did an awesome job explaining the windows and the process prior to installation. She made it happen.They have a complete process transitioning from your old windows to the new windows.Today’s install went smooth. It was a one day install for our 2 story home. They deployed a complete team to make this happen.They laid down floor protectors and placed plastic over other household items. Steps were draped to protect the carpet. They did an awesome job with care prior to install. Cleanup was great. They tripled checked that all glass metals and screws were picked up and not left behind. Again awesome process.The foreman we dealt with was Milton. He did great. Clear communication making things known to us during the install. He also made suggestions on certain windows to make sure we were happy.Highly recommended Houston Window Experts. The price was great. The product is great. Most important they are a local Houston business to support. We will refer if someone is searching for windows.
23:00 14 Jan 22
These guys go above and beyond to help out. I live out of state and so I am not able to buy from them, but I would in a heartbeat. Even though they know I wont be purchasing through them directly they have still given me very valuable information and guidance. This is a company that cares and has integrity.
13:23 03 Jan 22
We just completed the first phase of our remodel. As with any construction there are always unexpected challenges. What makes Houston Window Experts stand out above any other company I have dealt with is the culture of integrity and customer service that Jeff has instilled. They were with us every step of the way as we navigated challenges and came up with solutions.From the first time we met Calvin we realized he was not interested in selling us anything. What he was interested in was making our vision come true and making sure we will be happy. He took a lot of time answering the endless number of questions we would come up with. He helped find solutions to every challenge we encountered.Brian was invaluable in our renovation. He made sure that every detail was taken care of. His experience and knowledge meant that our home was left structurally stronger and better than when we started.The folks at Houston Window Experts are hands down the best people I have ever met. They are professional, kind, and caring. They take a genuine interest in your project and pride themselves in making you happy.I have attached some pictures of before and after. I have also asked HWE to change the rest of the windows in my house. I am looking forward to it and will post more pictures once that is complete!
04:41 09 Nov 21
Houston Window Experts is a Great company.Sami Marques and Andrés Martinez did not take any shortcuts, everything was done 1st class, truly fantastic and excellent job. Me & family are very pleased. Each one of the employees (the installers), from A to Z did an amazing job. Thank you guys & thank Houston Window Experts.
22:04 29 Sep 21
I did a lot of searching before deciding to call Houston Window Experts for a quote on windows. Had prepared myself for a high pressure sale and the big cost of windows. Calvin came out to do the quote for, what I thought, was going to be a very costly job. Calvin was very professional. He answered all my questions and told me the pros and cons of changing windows. To my surprise he told me my windows really didn't need to be changed and the couple windows with issues, he gave me someone to contact to take care of for me. When it is time for me to do my windows there's not any other place I will be calling. Thank you Houston Window Experts and Thank you Calvin. So refreshing to know there's still honest people out there!
09:29 27 Sep 21
The installation went very well. The personnel were very accommodating as there is two of us in wheelchairs. They were very good with our handicapped daughter. They were so careful to keep things clean . The windows turned out great. About 12 out of 24 windows were triple pane to reduce traffic noise, this worked great. The traffic noise reduction has been wonderful. This is a great group to work with, from no pressure ( but pacient) sales, to the most knowledgeble sales rep. of all, and finally a super installation crew. We highly recommend Houston Window Experts.
22:29 25 Aug 21
The most amazing thing happened today. A service company came out to give us a quote -- Josh Ludy showed up on time, was very informed, professional, and courteous - and then, and I'm not making this up, he RECOMMENDED SOMEONE ELSE.We thought we needed to have four large trapezoidal windows replaced, frames and all, but Josh told me that we really only needed to replace the glass. His company doesn't do that so he recommended Apple Glass as a company that does good work and will save us about 50% of the cost of replacing the whole thing. The first two companies we had out for quotes recommended all new windows and frames, not a word about just doing the glass.I'm a little bummed though. With service like that I want to give them my business, but they gave me a far more cost effective alternative and made exactly $0 on the job.I can tell you this: if we ever do need full window replacements, Houston Window Experts will be the only company we'll call.
13:42 13 Jul 21
I called to ask about a repair job and they did not offer the service I needed but pointed me in the right direction. Super nice and helpful.
21:25 05 Jul 21
I am so happy with Houston Window Experts, I would love to work for the company! Professional, knowledgeable, fair, and friendly. They did an outstanding job for a very reasonable price. They have an excellent selection of windows and doors. I was able to go with Amsco windows, which I had not heard of before. So glad I did - they look fantastic, with lots of value and quality. I am recommending HWE to all my neighbors!
00:02 05 Jun 21
HWE are the chick-fil-a of window companies. Raul and his crew were exceptional. Their attentiveness to detail and customer care are second to none. They post a lot of YouTube videos that help educate their customers and provide guidance during the selection process. I was really surprised by the installation crew with how professional they all were. You can tell HWE takes care of their employees because they each carried a joy in their work. We felt blessed to have people work in our home that love what they do. It felt good knowing we went with a company that values it’s employees. If you’re looking for a company that offers quality, transparency, integrity and workmanship then I encourage you to look no further. Choose HWE and sleep well at night.
23:50 04 Jun 21
Perfection. Phenomenal. These guys were amazing from the initial meeting to the last window installation. We never felt pressured like other salesmen that came to our house. They gave us the truth. Their pricing is fair. There was a delay with the windows, which they were upfront about, due to Covid. Once the team arrived, Raul was the foreman on site and he was the best! His whole team was. They were kind and went above and beyond good customer service. They left the space clean, made sure to double check the work as they finished and just left us feeling great about our choice. The windows are great, we can’t hear anything outside our house now! And the leaky air flow is gone! We’re happy to have gone with HWE and we already had two neighbors stop by to rave about them.
21:34 02 Jun 21
We visited with Bradley Swenson at the HWE showroom last week to learn more about the many window options they carry for a new home we are building. Unfortunately for us, we learned that HWE does not service the city we are building in. Bradley helped us anyway....he was professional, very knowledgeable, and happy to answer ALL of our questions even though we wouldn't be able to purchase our windows from HWE. We were disappointed to learn that working with them wouldn't work out but happy that there are still company's out there that are willing to help you further your knowledge about their products anyway. Thank you Bradley!Chris and Donna
21:14 30 May 21
Okay so I've gotten windows from here for two of my homes now and yes these are top of the line expensive windows (about a 25% more than the big box companies out there). I giving this company 5 stars because the quality of the windows is fantastic, built in texas, aaand this is a must, the warranty is fantastic. First about the quality, I'm sorry but when you see and feel these you just know they are better quality. The smooth easy glide and and unique styles, they just are of better quality. Second the warranty, when I say fantastic I mean fantastic. We were mowing the lawn and bang a rock hit the window and broke only the outer pane broke and no questions asked they are replacing it, and were going to send out a tech to board it up. So in summary, a bit expensive but worth it in this case.
19:18 28 Apr 21
Houston Window Experts installed new windows across the back of our home this week. The team was lead by Raul. The experience could not have been better. The team arrived exactly when they had scheduled us. The entire crew was careful in everything they did, from moving and covering furniture to meticulously installing the windows to cleaning up and being sure that we were entirely pleased before they left. The great experience began in the showroom with the purchase of the windows. We were walked through a number of options. There was no sales pressure whatsoever - just helpful information. I can't imagine going anywhere else if we have window needs in the future, and we will recommend your company if others ask us about window replacement. Thank you so much for a terrific experience.Ron and Sarah Pruet
20:48 27 Apr 21
Raul and his crew were outstanding!On time. Very professional. Very clean in everything they did.It doesn't hurt when the ( AMSCO) windows being installed look great on the house.From the day we went to the showroom to the finishOf installation every person was professional.Thank you again, Tony
22:18 16 Apr 21
Houston Window Experts replaced (ALL) 19 windows in our home in December 2020. From the initial sales contact and offer with Josh, to the showroom visit where we met Jeff, to the measurement with Jeremy, the contacts and updates from Burke, to the incredible one-day installation (and clean up) led by Brandon and done with sensitivity to our space and needs, to the follow-up from Sara re payment, EVERYONE did their work remarkably well and with class and great customer awareness. We are so happy with the clean and defined look of the windows, as well as the obvious difference in the consistent comfort of our home. We couldn't be happier with the job done, or with the conduct and manners of the entire Houston Window Experts company. Thanks to each one for doing YOUR job well!
21:01 26 Mar 21
This is an amazing company. They do not take shortcuts everything is 1st class. Tony and his team did an excellent job with our windows. We are so pleased. Everyone from start to finish did an amazing job. Thank you Houston Window Experts...
14:02 15 Mar 21
Just wanted to let you know what a wonderful and impressive job Houston Window Experts did on our home. From the initial quote from Patty, the pre-installation visit by Jeremy, to the final install with Raul and his crew, we could have not asked for a better experience. Being that the windows were original to the home when built (mid 1930’s), the steel windows and very old asbestos siding were quite the challenge. Jeremy took the initiative to be on site personally having seen the potential issues that replacing these windows presented.Raul and his crew arrived early and were very polite and professional in all aspects of the job. They covered everything to minimize the mess and took a great deal of care to make sure that everything was spotless when they were finished. After clean-up, it was hard to tell if they were even there.He even took the opportunity to have another crew assist after lunch to make sure that the job finished on time. Both Jeremy and Raul communicated the issues that came up during the install and gave us realistic options to consider. Only one window had a small amount of siding damage when removed, but Raul devised a plan to cover the area and it looks great.Just as a point of information. I got several bids before contacting your company. Houston Window Experts were not the cheapest, but not the most expensive either. No one had the range of options that you offered. After watching several of the video’s on your website by your owner Jeff Ludy (13 to be exact), I felt that I became better educated as to what we were looking for. Knowing of the main issues of having to work with the asbestos siding, and wanting to get the biggest and best window that we could afford with minimal damage to the house, it was very comfortable contracting Houston Window Experts.
14:20 12 Nov 20
Thank you to Calvin, Jeremy and Jeff from a Forever HAPPY CLIENT!!!Yesterday Jeremy came by, and the outcome was not surprising, but enormously appreciated. For context, yesterday was a seriously hectic day for me. Jeremy and the gentleman with him, which please forgive me I can't recall his name, came by to review the windows. They took their time to assess, review and summarize with me their findings.The results were that I may not have to purchase windows. However, I have a completely different issue that may or may not be impacting our windows. Jeremy's sincerity, experience and honesty were all the ingredients of a company that greatly values, and empowers their people. My career is in Service Delivery, and I know what it's like to tell a client the truth even when they least expect it. The truth always creates a long lasting relationship. Houston Window Experts has a loyal and long lasting client in me.Lastly, when time permits, I ask that you please share this with your boss, and Jeremy. Also, the kind gentleman that was him. Words will never be enough to express the appreciation I have for your company's honesty. The reviews your company had/have, created a belief that you all are truly in positions to be honest. I recognize the team you all have built will create lifelong clients, and in my eyes your level of service is "BEST IN CLASS".
18:46 04 Oct 20
02:44 02 Oct 20
Houston Window Experts have great staff to guide me through the processes. From consultation to installation, and after sale services, they are professional, honest and trustworthy. It’s almost nine months since our townhouse window project and we are so happy seeing these beautiful windows every day.
20:38 19 Sep 20
Awesome service and super capable and kind staff!
Debra L. Strang
17:29 08 Sep 20
What can I say! From the start Calvin was a rock star! He showed up on time for my quote and gave all the details of the windows and answered all of my questions for me to decide the best windows for my house and my budget. He also provided and accurate time line of when my windows would be ready to install. Install was scheduled and the guys showed up right on time with masks. They send enough guys to install all windows in one day! They take down curtains/ blinds, move furniture, cover your house with plastic and floor coverings and then put it all back (no extra charges for this service). I love my new windows in my 1978 house north of The Heights and highly recommend this local business for your window needs. You will not be disappointed!
21:51 26 Aug 20
Houston Window Experts (local, family-owned business) did an outstanding job replacing all the windows in our home. We found them to be professional, knowledgeable, and dedicated to doing a quality job. The price was very fair and we did not feel pressured during the sales process. The installation crew was amazing; they were all long-time employees of Houston Window Experts with great experience. I would not hesitate to recommend Houston Window Experts. Well done. Thanks...
Syed R. Zaidi
18:19 11 Aug 20
I've had the pleasure of dealing with Josh in 2 home projects now in the past 8 months or so. One, we replaced all of our windows in our home, and most recently, we knocked down an exterior wall and inserted a 16-foot sliding door and windows to go into the backyard. In both instances, Josh has been SUPER responsive, detailed with his estimates and helping us understand what the project would entail and that is greatly appreciated by me and my wife.We really appreciate the way your company runs and operates and the people that you have on the ground, so thank you VERY much - we were nervous about the sliding door and losing a wall, but we could not be happier with it!Thank you once again, keep up the great work and I look forward to working with you guys again and referring anyone that we know that is in the market for windows to you.
23:20 10 Aug 20
We were looking at purchasing a home and during the option period, called to get an estimate and see how things could line up for the new house. Calvin was of great help the whole time and responsive.We did not end up purchasing the home that needed new windows. Should the house we bought need windows in the future, Calvin will be our first call.
20:49 20 Jul 20
We just had 31 Marvin windows replaced by Houston Window Experts and I cannot recommend them more highly! We are very particular and wanted the job done right - the first time. We met with 3 companies prior to taking on this project. Josh won our business by a landslide with his commitment to quality and promise to see the job through to the very end. Josh explained that they use their own crews, oversee it all and stand by their work. He did not disappoint.From the design process to ordering and then installation and painting - the job was done with professionalism and quality. The entire process - start to full completion was 5 days. They installed all 31 windows in a day and a half and then spent 3 FULL days fine tuning and painting. The construction crew - led by Brandon was amazing, the painters - led by Salvador were meticulous. The job wasn’t done until we were 100% satisfied. Windows are not the thing I was looking forward to spending money on but we needed them replaced and we wanted them done right... I’m am SOOOO happy we went with Houston Window Experts!!
19:31 06 Jul 20
I’m leaving this five star review because of their honesty and integrity, I did not end up being a customer of this company, at least not today.I recently had my patio French doors damaged during an attempted break in, and thought I would need to have my door replaced, and had concerns about the security of these doors.I had a phone/video consult with Calvin (I think that was your name, if I got that wrong, sorry buddy! If you see this, correct me.) and he was kind enough to let me know that my existing doors appeared to actually be of fairly high quality and secure, and that the damage could be repaired, and a replacement would not make sense for me. He was even good enough to pass along the contact details of a repairman he recommended.So, based on my positive experience, you can expect that this company will deal with you honestly and with integrity. They will certainly be my first call for my business in the future, and will receive my recommendation to others.Thanks again!
20:35 06 Jun 20
The folks at Houston Window Experts were amazing from start to finish. We could not have asked for better communication and service. Installation was completed with minimal disruption and utmost care to our home and garden.
18:53 05 Jun 20
Extremely friendly and helpful in all aspects of windows and doors. If you are unsure or have questions they will advise and help you make the best decision.
14:23 28 May 20
This is the second house we build and we have used Houston Window Experts both times. They have been extremely helpful and always deliver outstanding customer service. The Project Manager that we were working with was exceedingly professional and took the time to answer all of our questions and concerns. We will definitely being using Houston Window Experts on all of our future projects.
19:05 23 May 20
While I didn’t hire this company, I felt the need to leave an honest review.Josh was our salesman and he took the time to thoroughly assess our windows and wants. I felt that he was giving my house and myself 100% dedication to the job. The only thing that kept us from hiring HWE was the turnaround time and a somewhat smaller quote. The price was right and I feel the company would have done a wonderful job. I would highly recommend calling them if you’re looking for new windows.
00:57 12 May 20
I picked Houston Window Experts based off of reviews and our salesman.Well I have to say the reviews were spot on. The entire process was smooth. The staff is professional. There was a difference that I could sense in this company. Our salesman was great .The windows and the installation was absolutely second to none. They look absolutely fabulous.I’m particular and I’m flat out impressed. I have not met the owner, but when the experience and the final result is this good..That comes from the top. I can’t leave this review without saying. I would be willing to bet there is a Christian undertone or overtone in the training of this staff. You could sense kindness .I can’t say enough about this company. I have already recommended them to a close friend and will do some more.Thanks for the wonderful experience.Johnny & Laura Spiegel
19:37 07 May 20
I cannot say enough about Houston Window Experts (HWE) and their employees. To say we are thrilled with the experience, product, and outcome would be an understatement. From the first call with Josh, to the updates from Kayla, the installation team headed by Tony, and the artistic paint/molding work by Salvador, I don't know how to thank them for transforming our home into the show-stopper we knew it could be. We have had the support and flexibility from the top, by the owner Jeff Ludy, from the very beginning. And when other companies were telling us what they could NOT do, HWE bent over backwards to make our dreams reality. If you are going to get your windows done, do yourself a favor and partner with Houston Window Experts. You will be very grateful you did!
15:58 05 May 20
I had Jeff install new replacement windows in our home about 9 years ago when he had just formed his company. His service and professionalism was exceptional then as it still is now. I purchased a second home in the Austin area last year that was in need of replacement windows and wasn't satisfied with the local companies so I called Jeff to see if he could do the job or to refer someone in the area.He sent Jeremy, his field manager to Austin, gave me the quote which I accepted which was also the lower price from the other bids,when the windows arrived at his Houston location his crew was sent over for the install. They were professional, friendly and courteous. If you need new windows for new build or replacement Houston Window Experts will not let you down.Richard S
04:43 01 May 20
Joshua Swenson was very knowledgeable and helped answer all my questions... thanks Joshua!
02:23 26 Feb 20
The first window company we called, one that you hear adds for on the radio, gave us a very hard sale. They priced us for windows way above our price range, and did not seem interested in working with us. The Houston Window Experts were different. The sales person worked with us to find windows within our price range. The contract process and negotiation was simple. The install was fast and the product and install were excellent. I would recommend this company to anyone looking for windows.
05:50 01 Feb 20
Awesome people, awesome service, awesome product
05:48 01 Feb 20
The best customer service, yet!
17:19 11 Jan 20
We recently had the pleasure of Houston Window Experts install new windows. The experience could not have been better. The windows are great but the installation was perfect. We have watched neighbors have windows installed and we feel sorry for them. We had over 50 windows installed so we had multiple crews multiple days. Each and every person was courteous, professional and most important VERY respectful of our stuff. My experience in having 3 houses built and many remodels that doesn't just happen. That is a culture thing that is started at the ownership level. Each person was proud of their job. As we look at our finished product it is perfect. The salesperson, she was very helpful in pointing out options and not just to do a "replacement". A small thing but very important is the quality of the caulking job that was done. I have seen none better. I could say more but I think that you get the idea of the service and finished product we got from Houston Window Experts.
Yolanda Yogi Rodriguez
23:55 23 Nov 19
Everything was done on time, and the staff was wonderful, courteous and thoughtful. I'd do business with them In a New York second!!!
E Michael White
15:01 13 Nov 19
This is the third project I have done with Houston Window Experts (HWE) and I am very impressed with the people, their professionalism, quality of work and attention to detail. Other than having to spend a lot of time negotiating the price I would not hesitate to recommend HWE to anyone needing window replacements or new windows in a new build. HWE is one of those companies you can trust to do as promised and work that is of the best quality. They are also very responsive when you have questions or need anything extra.And once the work is done they make sure everything is clean like they were never there. The best I have ever seen.
19:45 24 Oct 19
Houston Window Experts exceeded my expectations. From the first meeting with Josh to the installation with Tony and crew. These guys are top notch and go above and beyond to make customers happy. I really appreciate how owner Jeff Ludy is very responsive with customers and delivers awesome customer service. I have more windows and sliding doors that will need replacing and Houston Window Experts will definitely be getting my return business. I can’t say enough good things about this company. Kudos Jeff, for being such a solid Gold Star Company!
20:47 15 Oct 19
Houston Window Experts exceeded my expectations. I was dreading having to find a window company that I could trust. Everyone I spoke to was kind and friendly. Wasn't pushy, didn't send me 5 text/emails a day or call me every hour. Josh was friendly and very knowledgeable. Even told me he wasn't 100% the issue I was having was necessarily a window issue and advised me to look into other issues that might be the cause of my leaky windows. I was surprised and appreciative of his honesty. After weeks/months of meeting with different contractors re: my leaky windows. I found out that it was a combination of issues and replacing the window would help. Scheduled a window install, crew arrived early. They were courteous and covered my floor and furniture. They worked throughout the morning. The new window is so crystal clear you can't even tell I have a window! Left the inside of the house clean. You really get what you pay for. The quality of the windows and the people who work for The Houston Window Experts are really well worth every dollar and more.
13:04 12 Oct 19
Summary-excellent from product to service. We would definitely call again. I haven't seen such great customer service. Details below:-------------------------------------------------------------We had three "sound proof" windows placed in our home last week. Overall, we were extremely pleased as the customer service delivered from purchase to installation was outstanding:The sound proof windows are absolutely wonderful. We live in the city and can no longer hear the trucks right behind our house backing up at 3AM. Our only regret is that we didn't do them earlier.Sales: Very patient as we decided which type of window and how many. We cancelled our order at one point (within the timeframe allowed) and there was not any pushback. In the end, we purchased two more windows and the bill went up about 10K but we would not have felt comfortable doing so had sales not been so patient and willing to help us make the best decision for us.They came to our house an extra time to ensure they had the right measurements. They were not at all pushy. We appreciated honesty in questions about the sound proof window. They knew what they were talking about and yet knew limitations, not trying to oversell a product.Installation crew: Proud of what they do and it shows. We had only three windows placed but the crew gave us red carpet service. There ended up to be a scratch on the window. They were straightforward about the issue, process, and plan. They went out of their way after a long day to find a painter for us to paint the frames and had him there the next day. The entire crew was very pleasant, polite, respectful and did a great job with the installation.They came out to evaluate the scratch, were straightforward, and said that it can't be fixed. He didn't try to cover up something. We appreciated his honesty. While out, the crew member fixed another window latch and ordered the needed part.Office staff: Clear, concise and we knew the plan. Very organized.Overall, the staff has individual roles but worked in a pleasant, organized, systematic fashion to provide an excellent service. We have not seen this service in such amount of time that we wanted to make sure you are aware of how good of a company and employees you have. It is great to see them take pride in what they do and the end result is a good product and happy customers.It's been great working with this company. We look forward to having more windows installed in the future.
15:07 08 Oct 19
This company stands behind their word. I had my whole house's windows replaced. There were a few issues, but upon me bringing them up, they came back and fixed everything. I would use them again because standing behind your work is huge! We had leaks during Harvey and this is why we got new Windows. Nothing has leaked since! They look great! I'm completely satisfied! Thank you!
15:54 05 Sep 19
Initial Contact:We bought a 20 year old house in the Energy Corridor with single-paned windows throughout and wanted to upgrade the windows to save on cooling bills and keep out traffic noise. We talked to friends and searched online to find window replacement companies with good reviews and testimonials. We had four or five companies come out to look at the job and that was when we met Josh. More so than other reps, Josh knew his products, competitors’ products, and most importantly what questions to ask us about our preferences that we didn’t even know to ask; such as, do we want mullions (grids) in the windows – more on that later. Josh taught us a lot about windows: UV treatment options, local code around which windows must be tempered, different types of operating windows, that in the U.S. the glass for all brands’ windows ultimately comes from only three companies, what a transom is, and much more. Josh also made us comfortable about Houston Window Experts as a company; local, not too large/small/new, have tenured and skilled installers.Negotiation:Comparing quotes, HWE’s was the most professionally presented with a separate price listed for each type of window and even a small diagram of the each window to illustrate the orientation and in what direction it will open. They did not offer the lowest quote to start with and even after “sharpening the pencil” they were still a little more expensive than other quotes. The process of discussing price was a low-drama affair and Josh communicated promptly and clearly. Taking all of the aspects into consideration, we decided to go with Houston Window Experts.Installation:Because the windows are custom-made, there is a few-week lag between when they are ordered and when they arrive. The windows arrived fairly close to the estimated time and were installed within days of their arrival. In my case, Jeremy led the installation crew. I made a special request to him that he get his best caulk-guy to lay the interior beads and they were indeed perfect! There was no damage to the interior or exterior of the house, which was a little surprising given the extent of the work that was performed. The only thing that I flagged after installation was that a couple of the screens on the larger windows were not 100% taught and Jeremy’s guys came back and addressed that the next day.Follow-up:Above, I mentioned how Josh had specifically asked us whether we wanted mullions in the windows. We had asked for no mullions, but a couple of months after the windows were replaced our Homeowners Association contacted us and informed us that mullions are mandatory. We were afraid that we might need to replace all of the windows that we had just installed! We appealed to the HoA, but they were inflexible. We reached out to Josh and he rescued us by sourcing some retro-fit mullions from the manufacturer (AMSCO). What’s more, he didn’t even charge us for them. And this was months after he had been paid. So I really consider that going above and beyond!Summary:If you are looking for window replacements for a rental property or an application where you don’t care about the final fit-and-finish, then there are cheaper non-custom options. But for your primary residence or where you do want quality work, we had a really good experience with Houston Window Experts.
CARLOS DE LAS CUEVAS
03:20 27 Jul 19
Houston Windows Experts made the initial process for measuring and ordering very easy. They also helped to clear the HOA permission.They showed up as scheduled and did the installation very quickly. Under Ben's leadership, the whole crew worked efficiently and they had 7 windows perfectly installed in 4 hours. Additionally, the installation was silent, clean and careful. I feel very lucky to have them working at my home.Special thanks to Josh Luddy who was all the time very helpful and responsive.Thank you Houston Windows Experts! You really honor your name!Gratefully,Carlos de las Cuevas
20:44 26 Jul 19
I wish I had gone to these folks when I first started looking to replace my windows. They have a great showroom so you can see what you're buying and the differences between the manufacturers. I ended up choosing Milgard Style Line. What sold me on HWE is that their installers work for them; they are not subcontractors. They did an outstanding job. Very professional and very meticulous. I am so please with how it turned out and the entire buying process.
02:03 06 May 19
Great work. Install was quick and professional. Very happy.
14:40 29 Apr 19
I called few places around town for my window issues. All the places wants to come and replace my windows. After speaking with owner of Houston Window Expert he assured me that nothing is wrong with my windows and they are working perfect. He gave me quick class on my problem with window cons sedation. Thank you for advice and if I ever need windows I will call them.
02:42 17 Apr 19
I will definitely be doing business with Houston Window Experts again. The Amsco windows they’ve installed look amazing & the difference in noise reduction has been a blessing. I feel very fortunate to have found these guys.Jeff, Patty & Jeremy thank you all for making this such an easy experience. Your professionalism is over the top!!!I look forward to doing my remaining windows.Ellen D
21:02 03 Apr 19
Excellent company with proven, hassle-free warranty process.I've heard people say: a warranty is just a ticket to go fight with somebody. Unfortunately, that is often true in my experience. Houston Window Experts is the opposite, thankfully. This company stands by its product and workmanship.We have more than $45,000 in windows at our house and HWE was the installer. That's a lot of windows. Some developed a slight defect which would get worse overtime. When I called this company, I was pleasantly surprised by how quickly and hassle-free my warranty claim was serviced! The repair was super clean, effective and timely. I highly recommend this firm because of its quality and hassle-free warranty practices.
20:51 03 Apr 19
It is such a a joy to be able to give 5 stars to Houston Window Experts and their team. It is unfortunately rare to have a company exceed your expectations, but that is what Josh, Jeremy, Sara, Ivy and a few others who either helped me select the windows, came & measured, confirmed the installation appointment, and/or installed the windows. The windows look great. The crew did a great job installing the windows, protecting our furniture, cleaning up afterwards--and even replacing a piece of rotten wood at the bottom of one of the windows! And the price was reasonable and competitive.
23:38 02 Apr 19
I just want to thank Houston Window Experts for their "Outstanding Customer Service." I called regarding a torn screen. It was easier than I had anticipated. They completely took care of us. I also want to thank Patty Bass for the time she took in helping my husband choose the right windows for us. We frequently recieve compliments on them. In a city as large as Houston it's easy to get lost in all the competition. However, not when you deliver a good product, stand by your word and see the sale through, which includes the customer service we received. Thank you Houston Window Experts!!!!!!
22:32 25 Mar 19
We recently had all of our windows replaced by Houston Window Experts and we are so pleased by the results! The entire experience was great, even when a few kinks had to be ironed out. The whole team was very professional and 100% customer service oriented, which is highly unusual in this day and age. They made sure that we were completely satisfied before calling the job "done". I would absolutely recommend Houston Window Experts to all my friends and neighbors!
Michael J. Carr
23:04 06 Mar 19
Hello Jeff,My wife and I are so happy about the new windows and the team who did the work, that we decided to send you a note about it. To summarize, we will list the reasons for our happiness at the process and the result:1. Our house is much quieter! We no longer hear the howling of the North wind hitting our bedroom window, or the barking dog across the drainage canal.2. Now, instead of heat being sucked out of rooms via windows, the house maintains a more even temperature everywhere. My office, which would be much colder (or hotter in the summer), is now nearly the same temperature as the rest of the house--now only 1.5 degrees different.3. Your team is, as the President would say, made up of "incredible people." They came, covered everything with tarps, performed the difficult, dangerous and dirty job of removing the old windows and in some cases cutting back drywall, with cheerful skill and pride in their work. Installation of the new windows was performed with careful skill and attention to detail.4. Your people were happy to show me how they do what they do. Craftsmen are very interesting people. I learned a lot!5. After hours of continuous hard work, the job was done, and most shocking to me of all was to see your team vacuuming and mopping my house! I never expected that!6. The windows are beautiful and the installation matches the quality of the hardware.7. The only downside of all of this, was that between Houston Window Experts and the IRS, our account was basically emptied out. But we will recover eventually.Thanks again.Michael and Connie Carr
17:29 19 Feb 19
Houston Window Experts provided professional service from start to finish. We love the windows, all 14 of them and the new sliding door.We decided on HWE because their salesman from several years ago left a positive impression on us. He presented the product in a no pressure to buy way. When we were finally ready to buy, Patty came out to begin the ordering process. Patty is friendly and great at customer service. She helped us pick out the product that best served our needs. Then Jeremy and Scott came to take measurements soon after. The installation team was efficient, friendly, and professional. Thank you Raf, Ben, and the rest of the team. The office staff was helpful and professional. Jeremy, the supervisor, remedied our concerns immediately. The whole team is trained really well in customer service or the company just hires really friendly and competent people. In the end, we are very happy with our purchase and will definitely recommend HWE to anyone looking for new windows.
17:11 01 Feb 19
We ordered windows and glass doors for one of our company's projects. The service was excellent. We received a high quality windows, very well made and they delivered on time. Ivy was amazing and she took care of all our needs with outstanding level of customer service. One of the best suppliers in town
06:03 29 Jan 19
After Harvey, we unfortunately needed to replace windows on the first floor of our home - obviously due to extensive flood damage. After reaching out to several companies, I settled on Houston Window Experts. While they weren't the least expensive, they WERE the most courteous, professional, and personable company I came across. To me - that far outweighs the added cost...Besides, I looked at the reviews, researched the company and felt I could trust what they were going to be doing with my home.OMG...from the very beginning, the staff at HWE were a God-send. Patty (my sales rep) was professional & punctual, and was able to provide me with the service I commanded - all without hesitation. She was able to get me what I wanted within budget, albeit expensive - and communicate design choices and options clearly. It wasn't complicated - especially since this was a new process to me and a stressful one at that. Because of that, we redid the ENTIRE home! The new Milgard windows we chose are to die for!Jeremy and the installation team he sent to my home were absolutely the best. I don't think I could've asked for a better experience. They were quick, efficient, CLEAN!, and very respectful. They cleaned up after themselves even during the process, were courteous to my family, and communicated with me the entire time. I've had small issues post install (window trim caulking and a screen - warranty - issue) that have always been rectified promptly!!I highly recommend Houston Window Experts! Thank you for the great experience and the absolutely beautiful windows!
18:56 28 Jan 19
I did a lot of research in choosing a window install company and I chose this company based on the reviews about their customer service and installation.The team at Houston Window Experts are just that, experts. Their level of customer service is unbeatable. Josh was our sales rep and he helped me narrow down what windows would work best for my needs and wants, and not based on what the norm was or what’s popular. He answered all my questions in detail and had a vast knowledge about all of his products that made me feel confident in my purchase. Jeremy came by to do the final measurements and was quick and efficient and he was also the one who called me to schedule my window install. Very communicative and pleasant to work with. I never had any communication problems and everyone was on time when we had something scheduled. The install team was outstanding. They covered everything in plastic, were efficient and clean in their work. Cleaned up after themselves inside and outside. They did a fantastic job and I could not have asked for better service.What a great company, I genuinely cannot rave about them enough. I will recommend them again and again to friends and family and I will be a customer for life.
15:08 15 Dec 18
Houston Window Experts helped me with a large order for windows and doors for my home, Of the work i have had done on my house, working with Houston Window Experts was, by far, the least stressful and the easiest to get done. The service experience was outstanding. Response to questions by the staff was wonderful.I have received many compliments on the windows and doors and have highly recommended Houston Window Experts to many of my friends and neighbors.Thank you for my piece of mind.
18:19 03 Dec 18
Everything I was looking for! Beautiful windows and great customer service. The installation crew respected my home and property. I will call on this company again soon to replace my front entry door.
15:51 06 Nov 18
It was an excellent experience since I and my wife walked in the place and talk with staff Jeff that we want a 14’x8’ sliding patio door. He is super nice guy, so does other staffs. They only care what you needed instead of selling you the most expensive products. Also, there were a lot of choices of different styles of doors and windows. I highly recommend window experts,anyone who wants to have a nice looking door or window, give them a shot, and I am 100% sure that you will be happy with everything. Again, thanks Jeff! You have the BEST customer services and you guys deserve it!
21:18 05 Nov 18
Wow...way better than any window company or builder’s supply in town. Really appreciate the wide range of option and the fact that they didn’t push me into a particular brand or lineup. Seems like they do a lot of business but they still have a “family run” feel to them. Prices for homeowners needing installing are much better than Pella. Pricing for contractors (I’m a contractor replacing windows in my own home) is the same as the big guys like BMC or Builder’s Choice...just with better service. Couldn’t be happier.
15:47 31 Oct 18
The best company to use for windows or doors. We've had both! Jeff and his son Josh are awesome, patient and knowledgable. They have the best installer too, Ben is excellent and a pleasure to have in your home. Very happy with both projects they did. Will use them again in the future.
15:38 22 Oct 18
This is one of the best experiences we’ve ever had with any company. They replaced 18 windows and two sets of French doors in our home and it was a smooth operation from the start. It took about three months for all the windows (Milgard) to come in, but once they did, it took one day. They were here at 8 am sharp, laid down protective floor coverings, moved furniture, and went to work. At 5:30 they finished, cleaned up and replaced furniture. Even the caulking was expertly applied and looks beautiful. We had a visit afterward from the company owner to thank us. Can’t say enough good things about them.
19:33 19 Oct 18
Needed patio doors, did the research, narrowed down the brands I liked, HWE carried Milgard and was the only installer not backlogged with other work. Got a good price on good terms. Install team was led by Jeremy. Very quick, very professional (very tidy!), the doors are a great fit and very temperature-retentive. Sara and Patty in the office were also very helpful. Major points for courtesy, prompt response, quick install, solid warranty (covers parts AND labor), and no shady "car salesman" techniques. Would recommend.EDIT: Liked them so much that I had them install new windows in all my frames. The windows were manufactured within a few weeks and installed promptly after, no fuss, no mess, even though some of our windows were hard to access! Wonderful!
18:31 13 Sep 18
Fabulous Quality Windows, Great Crew and Top Notch Craftsmanship. Last year we had all windows on the upper floor replaced and this was done to such perfection that this year we decided to have all windows on the 2nd floor and downstairs replaced. We chose the Milgard Essence Series and right now I'm sitting in a stunning 'new' living room typing this up. Everything is completely cleaned up as well, not a speck of anything left behind. We would like to thank the installer teams, Sara in the office, Jeremy and Patty for once again completing the job to perfection.
17:31 22 Nov 17
Josh came out and gave us his very honest feedback when we told him what we were looking for. He showed a high level of integrity and explained how he could quote us and try and sell us something we didn't need but they are not in the business of trying to push customers. If our situation changes we will definitely be giving them a call and I would recommend both Josh and the company.
14:36 27 Oct 17
I just wanted to share my experience and satisfaction with Houston Window Experts. I did a lot of research online and looked at the quality of different windows from other vendors and big box stores around Houston. When it came down to decision time, I am glad I went with HWE. They put attention to details in all the steps of pre-order to install. Any question I had were answered immediately by email. The installation team was top notch and knocked out 20 windows in a day! Special thanks to Patty, Sara, Jeremy, and the team at HWE!
18:03 13 Aug 17
Jeff was out of town when a golf ball broke our window. The person who was working taking all his calls (Sara) was amazing. She knew exactly what to do and kept us up to date on everything. Sara had the exact window ordered (we bought all our new home windows from Jeff Ludy) that we needed. The cost of window was covered under our NT Window brand. Mr. Ludy went a step further and paid the service fee. Now, our window replacement is covered but NOT the service (install) fee. Pretty awesome. All my calls were returned quickly and issue taken care of even out of his absence. Competent and knowledgeable employee, good job Jeff. We are extremely happy with our windows from Houston Window Experts. Great customer service and this means so much.Pam and Jim B.Northgate Forest Subdivision
17:58 11 Jul 17
I can't say enough about Jeff and his team; from start to finish the process has been fantastic. When Jeff came out for our consultation his intention was on getting us informed on windows and all of the options instead of pressuring us into a purchase. He was extremely helpful in aiding us with a design that accented our home the best; we ended up choosing the Milgard windows because of their low-profile design, quality, and unbelievable warranty. Next Jeremy showed up to measure for our windows and talk us through what to expect when the install started. Jeremy was extremely courteous and professional; and has always been available to answer any questions that I've had. The day of our install Rafael and his guys arrived early and set about laying drop cloths and covering our furniture with plastic. I was particularly impressed with the care that the crew took on the install. They way that were able to remove and reinstall windows without damaging any walls or trim is truly an art form. We plan on being in our home for years to come and Houston Window Experts was definitely a worthwhile investment.
13:58 03 Jul 17
Houston Window Experts replaced 20 windows in our Woodlands home. Very professional installation. However, the reason I'm writing such positive review is how they handled the hick up. One of the windows was broken during installation. No excuses were given and the widow was fixed with in days. Good job guys. I highly recommend this company!
04:10 28 Jun 17
Professional customer service from start to finish. There was no pressure to buy at the time of our estimate. All options regarding the accessories and styles to consider for replacement of our patio doors was fully explained to my husband and myself. We had two patio doors installed within three hours. The crew was professional and arrived on time. A supervisor arrived just to make sure everything was ok. The bid we received was more than reasonable and of course, you cannot beat the quality products they install. My husband was very impressed and I cannot stop looking at my patio doors. Great job by all and Sara at the office as well.
14:08 27 Jun 17
I was in the market to replace single pane windows in an older home. I heard about Houston Window Experts from my neighbor who had a very good experience with them. HWE was not the cheapest bid, but they absolutely delivered the best value. I am very glad I chose HWE and would highly recommend them to someone replacing their windows. Their salesman was the most knowledgeable of anyone I quoted. She even pointed out some challenges with replacing the windows that no one else recognized. As for the installation, they were on time, fast and cleaned up after the installation. More importantly, the windows look great and are well sealed. The overall experience with HWE was extremely positive due to their product knowledge and exceptional service.
20:54 21 Jun 17
Jeff and his team installed 20+ new Millard vinyl windows in my home in early 2014. Everything went great and I have nothing but praise for the quality of the job done. Earlier this year we noticed unusual mildew/dirt attached to the caulk on several of these windows. I contacted Jeff's office and sent a picture of the caulk to Jeremy, Jeff's master installer. Without any hesitation or resistance, Jeremy advised that this should not occur, and said he would re-caulk all of the windows, which he did earlier this week. There was no argument as to fixing this issue which was done timely and well. I applaud Houston Window Experts for their high level of customer service....3 years after the instaltion I might add....and rectifying this issue smoothly and without any hesitation. It's good to know that you are there down the road as promised when an issue arises! Many thanks.
22:35 06 Jun 17
For the past several days we had Houston Window Experts install 27 new replacement windows onRobert grahamYour review will be posted publicly on the web. Learn moreour house. My wife and I want to share how very pleased we are. Each of the two crews were outstanding. Preparation included covering everything with plastic, drapes on all the exposed floor areas. Their cleanup was just as great, everything swept and vacuumed. Jeremy, Ben, and Raphael, the crew chiefs and ops manager, were outstanding, as they communicated every step of the way. One window, in excess of 250 pounds, was installed effortlessly. See pics.This local family owned company has our highest recommendation and were very competitive as well.
07:01 07 May 17
I had a great experience with the Houston Window Experts. For our initial quote they came out, measured our windows, and discussed our options regarding window brand and type. Once we had made our decision they ordered the windows and installed them about six weeks later. Several had the wrong measurements through a clerical error, but that was fixed on their end and the new windows arrived a few weeks later and were installed. Throughout all this I was kept up to date on the status of my order. The installation was a very professional job and after spending several months with our awesome windows I can report absolutely no problems with them at this time! Very happy!
13:50 28 Mar 17
We had no idea where to start when purchasing new doors but luckily we came across Houston Window Experts online. We gave them a call and Sara set us up a time for an in-home consultation and gave us a website to do some research online for one of their recommended door manufacturer's. When Josh came by we still had no idea which way to go but he walked us though their company process and helped us gain some traction in which direction to go when selecting doors. We never felt pressured into anything and scheduled a consult for a week later to give us more time to do some research. After 3 contractors of varying pricing and quality we decided to go with Houston Window Experts. Josh made another stop by to walk us through the overall process and got things moving. Their Project Manager, Jeremy, scheduled a time to come by and take the final measurements to finalize the order. Once the order was placed Josh followed up with us to keep us abreast of the schedule and when the doors arrived Sara called us to schedule the installation. Rafael and his team showed up to install the doors when we scheduled and the process took about 6 hrs to install 3 exterior doors. I left the house because I figured they didn't need someone that knows zero about door installation in their way or standing over their shoulder. When I did stop by to drop some things off Jeremy was there checking on things. When everything was complete Jeff followed up with us to make sure we felt good about everything and that things went well. The doors look great and we could not be happier.If we ever need windows or doors in the future our first call will be to Houston Window Experts.Pros:Family ownedAwesome process from admin, to sales, through installationGreat company experience from start to finishCons:None, read the review above
01:49 28 Mar 17
I was very impressed with Houston Window Experts. From the time Patty came out to look at the job and give me a quote followed by Jeremy measuring and answering my questions, it was all stress free. The work was carried out efficiently by a very professional crew. My home was left as clean as the crew found it and the windows fit beautifully and are a great addition to the overall appearance and function of my home.
15:45 09 Mar 17
The sales team and installation team were very professional. The sales team ensured the order to be placed was exactly as we required and provided order updates. The installation team was on site every day and took precautions o cover all floors with covers as well as furniture. At the end of each day the site was cleaned. All furniture and drapes were reinstated as directed. On the last day, a through walk thru was made to ensure the job was complete and ready for our use. There is no doubt that we will be using them again for the next project.
Donna Powell Giusti
13:15 09 Mar 17
Definitely 5 star all the way. So many of my friends have had disastrous results from purchasing new windows and I wish they had known about this company. They are honest, competent, and have a great product. Our salesperson, Patty, was knowledgeable about her product and the competition and helped us make the right decisions. The installation team went way above and beyond our expectations. They were fast and efficient. Our general contractor even commented on the outstanding job asked for their card. Awesome company. Highly, highly recommend.
03:02 09 Mar 17
We got all of our windows done this past January and I couldn't be happier.Our house is 43 years old and had thr original aluminium single pane windows.We went Milgard and they look great.Not only do they look good , they have made a huge difference in our electric bill.Great install crew. Family owned local company that does it right.
19:14 08 Mar 17
We got 3 estimates to replace all of our builder grade windows(23). Jeff was very professional and told us about their quality product and installation process. I was concerned about glass being all over the house. The crew who did installation did exactly as Jeff described, tarps put down each day, steps covered, etc. The crew was pleasant and professional and did quality work in a day and half. I found no glass, house was vacuumed by crew and the caulking around the windows was impressive. This is a company we will recommend anytime. One project with no issues completed early. Unbelievable!
16:16 07 Mar 17
Overall awesome experience from start to finish. I had shopped around a lot, gotten a lot of quotes on several window manufacturers. Not only were they competitive on price, but they met the biggest criteria, which was proof, history, and reputation of quality of workmanship. Installation process had a slight hick up that wasn't their fault, and it was taken care of quickly and smoothly. Great product offerings, great customer service and communication, before, during , and after the installation. Definitely recommend! Thank you Houston Window Experts!
18:11 10 Feb 17
I had Houston Window Experts replace a couple of windows a few years ago and they did an outstanding job. We decided to have the rest of our windows replaced. We couldn't imagine using anyone else.The entire process was nothing but professional. No pressure sales. Super friendly and knowledgeable. The crew that installed were great to work with. It seems like they put in a lot of thought in the entire experience for the customer. I wish all contractor companies were this good and professional.Now to the windows. They look incredible. We went with Milgard. It feels like a new home. I can immediately tell a difference in our bedroom. Before there was probably a 5 degree difference between our bedroom and the rest of the house because it was above the garage. New windows in and it feels just like the rest of the house! We are thrilled.I cannot recommend them enough.
17:16 17 Oct 16
Jeff and his team did a fabulous job! Jeff came to our home for the initial consultation. He was very professional and trustworthy. It was clear that he didn't simply want to sell to us and sell us something we didn't need. He provided his honest opinion and also addressed any concerns we had. After that first consultation, we knew that we wanted to work with Jeff. We were told the install would occur about 8 weeks after order. It ended up being a few weeks longer than originally estimated due to the flooding that occurred last spring. An opening suddenly came up so we changed our schedule in order to be home for Jeff's team. On install day, a huge storm rolled in but Jeff's team continued to work through the weather (only once they confirmed it was OK with me). They were clean and kept me informed throughout the whole process. We've had a few questions regarding our windows subsequent to the install and Jeff has been very responsive. Overall, great customer service, great workmanship, and I would recommend them to anyone needing new windows.
20:56 13 Jul 16
I have only positive things to say about Jeff and Houston Window Experts. They are totally trustworthy and approach a job as if they were working on their own home. I would recommend him with absolute confidence that he will do the right thing for you and your home.
17:05 09 Jun 16
I checked with several other companies. This is very good work that they do. I recommend them without reservation .
20:56 19 May 16
I recently used Houston Window Experts to replace 5 windows in my home. I highly recommend this company. The products are top quality. The advice that I got was helpful, and the installation was done professionally and at a time that accommodated my schedule. I really love my new windows. The previous homeowner replaced some of the windows, and Houston Window Experts was able to provide an excellent recommendation for a high quality window package with similar characteristics to the existing windows. Good quality windows are not cheap, but I recommend getting them done right. Houston Window Experts will get them done the correct way.
23:47 23 Feb 16
We had a great experience all the way around! From getting a quote to the installation! They were knowledgeable, friendly, and honest. The Windows came out great and they cleaned up each room as they worked. Great experience and would recommend them to anyone!
15:45 06 Nov 15
Jeff and team at Houston Window Experts were a pleasure to work with from start to finish on a total house re-fit of windows and patio doors. I recommend them to my friends when they ask who performed the work without reservation.Great communication from the initial on site visit, to manufacturing, to clean professional install all the way to post install follow up and check in.Honest, hard working and highly recommended.
17:51 02 Jul 15
From beginning to end, working with this company has been an outstanding experience.During the research phase, we were always given thorough information about all the trade-offs one has to make when picking a brand, materials, and features. There was never any bad mouthing the competition or high pressure. Quotes were clear and turned around quickly.Once the decision was made, tracking the status of our order was painless.All I can say about the install crew is ... amazing. We have a stucco house and were concerned about how much damage would be occur during window removal. In our case, with ~ 30 large windows, we didn't have damage. The crew was friendly, professional, and efficient.In conclusion, I simply can't think of how we could have had a better experience. My wife and I wholeheartedly recommend this company.
19:16 02 Mar 15
I am so happy that we chose to go with Houston Window Experts. They are a small, family-owned Houston business, and receive excellent reviews on Angie's List. Among other reasons, we chose them because they sell several different brands of windows, so they are not locked into forcing you to buy their one brand of window.They were easy to work with, always available to answer questions and to provide various combinations of quotes (we had to split our project up into phases to manage costs) and though it took a few months to get the beautiful windows actually installed in the house, it didn't bother us because we knew that this company does not "churn out" windows and installations at the drop of a hat. They have just a few dedicated employees who work installing windows, and we were more than willing to sacrifice time for the quality of the work and product.I started looking at replacement windows in January of 2014, gathered quotes through the end of July, and we finally settled on Houston Window Experts by late November of 2014. It took a long time to sift through what was real information about windows from what was just gimmicks and salesmanship.My husband and I know with certainty that we ended up with windows that we will love forever.
00:02 24 Feb 15
Jeff Ludy was very professional from the time he came over for an estimate until the project was complete. When he came over for the original estimate I did not feel pressured into buying the windows. Jeff gave me many buying options for the windows I needed. When I decided to go with Houston Window Experts and called Jeff he immediately ordered the windows and kept me informed on the progress of their delivery date. Once the windows were delivered I was called and we set up and instillation date for the next week. The installers were very professional as well, they showed up at 0900 and stayed until the project was complete, about 2000 the same day, only breaking 1 time for lunch. Top notch company, I've already recommend them to multiple friends.
19:39 23 Feb 15
Our experience with Houston Window Experts was great. They seemed to understand the nature of our project and helped to make sure that we were getting the best value out of our window investement. The front office was quick to respond to any questions we had and routinely updated us on the status of our window order (Thanks again Angie!). Our installation crew was professional, arrived early, and worked diligently to ensure that our windows were installed well within the alotted timeframe. We're happy to recommend Houston Window Experts.
15:23 17 Jul 14
Jeff Ludy, the owner of Houston Window Experts, is a low key impressive business man. We had five quotations to do the replacement windows. Jeff showed us an option for windows that none of the other vendors offered. It was a type of window that would more closely resemble the windows that we were replacing. The other windows that we were quoted on would had have a "chunky" appearance in some of the transoms. This man REALLY knows his business. What sold me on Jeff, although he was not the lowest bidder, was the quality of the type of window he was offering in addition to the fact that he had a DEDICATED crew that only does window installations. He urged me to check him out on the BBB web site. I did and he had ZERO complaints or issues. One of the other vendors had an enormous number of complaints and he was summarily dismissed from consideration. The windows, all of them, were installed in one day and the installation was impeccable. The windows look great and were installed perfectly and without any necessary cleanup after the install. Because I am a retired engineer, I am concerned with not only the quality of the product, but also the quality of the workmanship of installation. Jeff came by about a week later to inspect the job and collect the balance due. If you have a replacement window project forthcoming, I recommend Houston Window Experts without reservation. "You get what you pay for" as the old adage goes." We have already recommended one person to him, and they too, understood that he is a top notch contractor, and ordered replacement windows from Houston Window Experts! I also had another neighbor who admired the windows!!
17:54 11 Jul 14
Excellent experience from beginning to end and we love our windows! Jeff was prepared and very intuitive. He seemed to know exactly what we wanted and had the right window to offer. The crew was professional, on time and did a great job. They cleaned up like they weren't even there. Definitely recommend this company. Had to wait a bit to get an appointment but it was well worth the wait!!!
17:40 27 May 14
I highly recommend Houston Windows Experts! Jeff Ludy was awesome during our meeting and made recommendations for replacement windows. He is very knowleageable and passionate about his trade. He very quickly provided a quote, scheduled the installer to come and measure the window frames and ordered them. Angie was great to work with and she kept me informed with the status of my windows and when to expect to have them installed. To top it off.... the windows look great! I only did a portion of the home and I will definitely be coming back to get all others done. Thanks Houston Window Experts for a great experience!
00:16 04 Mar 14
I couldn't be more pleased with the work quality, product and integrity of the company's employees. From the receptionist, to the laborers and sales, everything went smoothly from start to finish. Price was extremely competitive, so much so, that I had my sliding glass doors replaced with french doors at the same time! Would highly recommend.
14:58 17 Jan 14
After procuring several bids from window installers in and around Houston, it was a more than effortless decision to more forward with Houston Window Experts. I had four windows replaced in my nearly eighty year old home. The finished product went well beyond my expectations. Based on the expedience, knowledge and overall professionalism shown by the entire staff of Houston Window Experts, I began a second phase, replacing five additional windows. I will use them again and recommend them at the highest regards.
21:20 01 Oct 13
We live in a townhome just a block from the seawall in Galveston TX.We decided after purchasing this property that we needed to replace the 7 windows and large glass patio door. We obtained bids from 5 window installers before choosing Houston Window Experts.Jeff came to our home to give us the estimate, we found him to be very knowledgeable in the replacement process and the all products that his company offered. The installation crew was great! They did their best to keep the dust level at a minimum. They also cleaned up after themselves. The Installation Crew works for Houston Window Experts, they are not Third Party Contractors! I would Highly recommend this company for your next window replacement project!NOTE: The price was not the Lowest Bid and it was not the Highest Bid! Even though we paid a little more than our lowest bid, I think it was worth it!Satisfied Customer,Howard
19:43 12 Jun 13
Window Experts are experts when it comes to windows. After having two estimates from two other leading door and window companies, Window Experts came in and gave us the assurance we were looking for and at a competitive price. When installation day came, Window Experts installers exceeded our expectations in professionalism, quality of work and excellence in service. They promptly installed a large sliding door window, cleaned up afterward and finished the job in less time than was promised. We not only gained a new sliding door window, but a far better one than we even imagined. The installers politely answered all our questions and offered recommendations on cleaning procedures. When I had more questions after the installation, the owner promptly responded. I have two more sliding door windows that will need replacing soon, and I will call on Window Experts for that job as well.
01:31 08 Feb 13
I am very pleased with our experience with Houston Window Experts. They showed up on time, worked quickly, cleaned up whatever mess was created and even went the extra mile to ensure our new windows looked professionally done by creating a border around a couple of windows where the shutters didn't line up (due to previous handyman errors).They were very helpful and easy to work with and explained and answered all my questions before getting started. Everything they said they would do, they did. I would highly and confidently recommend them to anyone. In fact, I have already recommended them to another family in my neighborhood.
View More on Yelp.com
13:21 26 Jul 22
Houston Window Experts installed Amsco Restoration vinyl replacement windows for our 23 year old house. We are so happy with the results! A crew of about...
18:33 10 Jul 22
We had our last 6 windows replaced. As usual the crew was exceptional. Great work and cleanup.
10:26 18 Apr 22
I needed new windows really badly. I liked the showroom at their place and how they talked about the different choices available for my situation. Made...
08:22 09 Mar 22
We recently had 18 new windows installed by Houston Window Experts. From the sale to the install everything was handled professionally. We were alway kept...
05:34 03 Jan 22
We just completed the first phase of our remodel. As with any construction there are always unexpected challenges. What makes Houston Window Experts stand...
13:19 16 Dec 21
We live in one of the first homes ever built in April Sound. It still had it's original 1970s windows. We had to be very particular about which company we...
06:44 12 Sep 21
Needed some information, and Jeff was very responsive (on a Sunday). He gave me a couple of referrals to a couple other local businesses who might be able...
15:32 25 Aug 21
The most amazing thing happened today. A service company came out to give us a quote - Josh Ludy showed up on time, was very informed, professional, and...
07:01 15 Mar 21
Just wanted to let you know what a wonderful and impressive job Houston Window Experts did on our home. From the initial quote from Patty, the...
10:02 06 Mar 21
My husband and I noticed a small leak in our bathroom window even after he had put some caulking on it a while back so we reached out to get a few estimates...
07:59 06 Jan 21
This was a great experience from start to finish!Two neighbors had used Houston Window Experts, and were quite satisfied. So, we went to their showroom to...
13:35 02 Jan 21
They helped me research exactly the best product for my home. They were kind and helpful during the process. They also have wonderful videos on YouTube to...
11:31 18 Nov 20
We desperately needed to replace our old windows and sliding glass door. When i say old, i mean old and also, one window was the old ice bricks things. Like...
13:24 12 Nov 20
Reached out to Jeff to get a window fixed and Jeff promptly responded with a alternate solution instead of replacing the entire window. Also provided...
10:58 09 Oct 20
I had a large project (87 windows to be replaced) and decided to solicit interest from two local replacement window companies. My wife called Houston Window...
04:17 23 Sep 20
The most AMAZING customer service! I called Houston Window Experts because of their great YouTube videos providing education on window differences as I try...
05:00 13 May 20
Houston Window Experts proved to exceed expectations all the way around. From the sales experience to the installation it was exceptional service. The...
08:23 30 Mar 20
We consulted with Jeff the owner for a potential new door. His patience and ability to answer all questions to make sure I had all the information even if...
16:28 09 Mar 20
I called Houston Window Experts with a non-typical window question. I called and explained I'm a public servant and rescuing the citizens when necessary is...
21:55 28 Jan 19
After Harvey, we unfortunately needed to replace windows on the first floor of our home - obviously due to extensive flood damage. After reaching out to...
The following are actual reviews from independent websites about our company:
I had four estimates done before I chose Houston Window Experts. Jeff was the most Knowledgeable and really spent the time with us to answer all of our questions and concerns.The windows turned out better that we had expected and the install crew was great also.
Houston Window Experts replaced 20 windows in our Woodlands home. Very professional installation. However, the reason I'm writing such positive review is how they handled the hick up. One of the windows was broken during installation. No excuses were given and the widow was fixed with in days. Good job guys. I highly recommend this company!
Houston Windows Experts showed up on time, worked fast and efficiently, and the new windows look great. The installation team did an excellent job. I've worked with many contractors over the years, and i'd say HWE was one of the best experiences.
When it comes to windows for your home, you don't want to mess around. You want somebody that will take the time to do it right. Houston Window Experts will take the time to review with you multiple options when it comes to new or replacement windows. As an architect it is important to me that the windows function as they should. I have used HWE on multiple projects and all have turned out stunning. You will be pleased you hired Houston Window Experts to protect your investment.
I couldn't be more pleased with the work quality, product and integrity of the company's employees.From the receptionist, to the laborers and sales, everything went smoothly from start to finish.Price was extremely competitive, so much so, that I had my sliding glass doors replaced with french doors at the same time! Would highly recommend.
For the past several days we had Houston Window Experts install 27 new replacement windows on Robert graham Your review will be posted publicly on the web. Learn more our house. My wife and I want to share how very pleased we are. Each of the two crews were outstanding. Preparation included covering everything with plastic, drapes on all the exposed floor areas. Their cleanup was just as great, everything swept and vacuumed. Jeremy, Ben, and Raphael, the crew chiefs and ops manager, were outstanding, as they communicated every step of the way. One window, in excess of 250 pounds, was installed effortlessly. See pics.This local family owned company has our highest recommendation and were very competitive as well.
Jeff from Houston Window Experts came out to my home and gave me an estimate on their Simonton windows and the Hardie siding. I could not have been more impressed. This company will do what they say and they don’t pressure you when giving their estimate.
I had over 5 window companies give me bids on the windows for my home. I had prices ranging from $4500 to over $15,000! The young man from Houston Window Experts was the only person who was able to sort through it all, explain the differences in windows and why their prices varied so much. Then he helped me find the exact window I wanted at a very affordable price. The windows are absoultely awesome, they are exactly what I wanted and I have already noticed about a 40% reduction in my light bill over last year. The installation crew installed all my windows in one day, they were very clean and thorough and they left my home looking just like it was. I can strongly recommend Houston Window Experts for any homeowner is selective about who they do business with and who wants someone who is an expert in their field of work. I will certainly be calling on them again for various projects around my home in the future.
I had the people from Houston Window Experts come out and give me an estimate for new windows. The salesman was NOT PUSHY and he did not try to talk me into anything. (If he had I would have asked him to leave!) I compared them to 3 other Houston Window Companies and they offered me the best windows at the best price. Their price was so competitive that I was concerned about using them. I called 5 of their references and researched them on the internet. I decided to give them a shot at it. I could not have been more pleased. They sold me Simonton windows with a double-lifetime warranty and installed 10 windows in my home. The istallers were so thorough and clean and I was so pleased that I bought 7 more windows for the other side of my home. I will be calling them back when I am ready to complete the project. I can strongly reccomend them to anyone who is looking for superb quality, service and value. My hat’s off to you guys!
We were hot all summer and then cold all winter since we bought our home in 2006. As a gift to ourselves for Christmas, we decided to buy new windows for our home. We investigated several companies, their windows, their pricing and their reputation. The more we looked, the more we liked Houston Window Experts. They offered the same Simonton windows as the other companies but at about 20% less than our other quotes. They installed all 17 windows in two days and they cleaned up in each room as they worked. I am very pleased with the windows, their quality and the work done by saveonsiding. For the first time in my life I can walk around my home without having to wear a heavy jacket. My home is more comfortable and it is quieter too. Thank you Houston Window Experts for giving me the windows I’ve always wanted at a great price. I will certainly be calling you out when it’s time to replace my siding next year.
The Houston Window Expert guys gave me a great looking home at a very affordable price. I had three or four others give me a quote and I found that the guys from Houston Window Experts had a very knowledgeable estimator, great prices and the experienced crews to do the work. I researched them online and found many websites touting the quality of the work and how well the company met their expectations. I assumed they would cost more than the other bidders because of their reputation and experience. They were higher than two of my bids and lower than the other two. I am so glad I chose them because they came to the job on time everyday, did great work, cleaned up every night and finished ahead of schedule. I will certainly be calling them for any future projects around my home.