Houston Window Experts Reviews

Hey people. Let me tell a good story of Jeff. Couple years ago we needed some sliding doors, a bay window and est on about 18 windows. Renewal by A stopped in (we're in Pennsylvania) for a sales pitch. At about 3 h, we were ready to bite, limited time offer, there you go. AND price will be 58k. WHAT! We need windows, they are good, so. . .we signed. Then we thought. What have we done?! Started looking for advice and found Jeff and his Youtube videos. Asked some questions about the process, if there was an exit, and these things. Jeff gave solid advice. We were able to cancel and rethink the process. Jeff saved us!! I would consider moving to Texas to buy his windows; what a Godsend Jeff was. Sorry, I can't weigh in on HWE windows, but customer service above and beyond, EVEN not yet a customer. Who does that?!!! Thanks again, so much Jeff! Ron from Pa.

I really want to give them five stars, the salesman Joey is super courteous and professional, no pressure sales and helped me picked the best solution for my needs. The service man Richard is professional, owns the issues and fix everything he can. But I am disappointed with the installation team. After the initial install, we noticed almost all windows left with nail holes and even some nails sticking out on the window sill, two windows has holes on the screen, and two windows were stuck and cannot open all the way up. I had very high expectations for this company given the great reviews and the company’s advertising of using their own crew and how their installation is as good and important as their product. I have to have one appointment to fix the holes and screen and now I need another appointment to fix the stuck windows due to improper installation(have to break open the window frame and perform a large repair) . Although their after sales service has been great and owns the issues, I really wish the installation was done correctly and flawless the first time.

Overall the new windows are beautiful and we noticed quieter, brighter and cooler rooms immediately, I still recommend this company overall very professional, honest, and easy to work with. There is room for improvement for installation team though, as that is really the most important step of this entire process.

We talked to several companies while looking to replace our 1990s era deteriorating windows. We settled on Houston Window Experts based on their thorough process, quality and selection of window options. They were great to work with, very responsive, very quality-focused with installation and did a thorough job with clean-up. I'd highly recommend them and would certainly use them again in the future.

We could not be happier with the windows that HWE installed recently in the rear of our house. Everyone at the company from the salesman to the project team that eventually installed the windows were knowledgeable, experienced, and a pleasure to work with. After watching many of the numerous videos that the owner posts on the website you can tell that he is committed to installing quality windows for his customers. After this experience we are planning to now have HWE also replace our front facing windows as soon as possible.

I immensely regret not choosing Houston Window Experts for my window install. I went with another company and it was a nightmare. I wish I could go back in time and have Houston Window Experts handle my job.

Bradley is amazing. He set realistic expectations and went window by window addressing my concerns while creating a plan. He was very detailed about the install process. This company does not use subcontractors, they have in-house contractors who are their employees. I learned the hard way about why this is so important.

My neighbor used Houston Window Experts and we used a different company. The difference is clear. Their job took a few weeks, my job is still ongoing 8 months later. Bradley was so kind to come out and give us an assessment of the state of our windows. He walked us through ways to mitigate our situation with our installer. I wish we could rip these windows out and start completely over. That is why I wanted to share my experience and rave about Houston Window Experts. Don’t be like me. Make sure to get the reputable company to handle your window concerns and choose Houston Window Experts.

Milton and his crew did an outstanding job, exceeding our expectations. They have set a new standard for the quality of service I expect from local businesses. The windows are beautiful (lots of glass, quiet, and efficient), and the installation was seamless—they arrived on time, prepared the rooms and floors, worked efficiently, stayed on schedule, vacuumed the work area, and left everything spotless. A+!

I can't say enough great things about this company. I had a fabulous experience with Josh Ludy and the entire team at Houston Window Experts replacing all 27 windows at my home. They are extremely professional, accessible, organized and efficient. It was raining during the 2 day install and not a drop of water got inside my home. I chose them because of all of the great reviews, and I'm so glad I did!

Deanna Ware and the team at HWE were a tremendous asset for us in determining our window and door needs for our retirement home. You will not go wrong turning to these folks, Deanna in particular, to help get you on the path to success for your home.

Worked extensively with Deanna Ware both in person and on the phone, and found her expertise and knowledge to be integral in helping us with our window needs. Highly recommend!!

When I began the process of replacing all the windows in my home, I knew nothing about windows. My first proposal came from a well-known, lower-cost company, but then I came across Houston Window Experts. Their website, particularly the videos from the owner, stood out—not just as marketing, but as genuinely educational and transparent. The insights they shared helped me understand what to look for, what questions to ask, and how to make the best decision for my home. Patty, my salesperson, was equally informative and personable. She never felt salesy—just patient, knowledgeable, and focused on helping me understand the products, their differences, and my options. That level of care and expertise made all the difference in my decision.

Gabriel and Enrique, the onsite leaders, kept everything running smoothly. Having leadership present at all times gave me peace of mind, and the entire crew was kind, respectful, and incredibly meticulous. The way they prepped each room to minimize dirt and debris was impressive, and their systems for keeping everything clean and organized was top-notch. Every evening, they vacuumed, tidied up, and reset each space so my home never felt like a construction zone.

After two full days of major work in every room, I walked away not just happy, but genuinely grateful. It’s rare to have contractors in your home for such a big project and feel nothing but trust and appreciation—so much so that I had no hesitation leaving them to continue their work while I stepped out. The entire experience was seamless, and the result speaks for itself.

Replacing windows is a big investment, and I’m so glad I chose a team that values craftsmanship and customer experience just as much as the final product. I’d recommend Houston Window Experts without hesitation.

Great experience. Knowledgeable and experienced crew. Would use it again.

Houston Window Experts did a great job on my home. I’m so glad they are in the Dallas area now. They take care of your home like it’s their home. Check out their video on You Tube. It’s very informative when you are looking to replace the windows for your home. No pushy salesmen, just nice caring people who want to please their customers at a fair price. They will also take down your blinds and shutters and put them back up and move any necessary furniture. Others window companies told me I’d have to do that myself or hire someone else to do that. They are also very careful with your carpet and floors.

Houstons premier window and door replacement company. We’ve purchased both windows and storm doors from them for our home. No pressured sales, competitive prices, quality product and installation.

It's been several years since Houston Window Experts installed windows in our home and I still recall the full "sales to follow up after the installation" experience as being first class. I particularly recall the professionalism of the supervisor and the work crew who installed our windows. There is a difference in how this company is run!

We had a great experience from start to finish. Very personable, professional, and reliable company.

We had an excellent experience with Houston Window Experts! From the start, it felt more like talking to a friend than someone just focused on making a sale. Communication was excellent, and we were kept informed throughout the process, which we really appreciated. The crew was proficient, respectful, and kind; They took their time to ensure everything was done right and never rushed through the installation. Highly recommend!

Houston Window Experts recently completed a 30-plus windows & doors residential replacement project for me. I am extremely happy with the experience from “first bid” to “final walk through”
I researched many brands, received bids from seven companies, and ultimately chose Houston Windows. Houston Windows replaced three “oversized” picture windows that several companies could not even bid.
Jeff’s company clearly has a strong culture of professionalism and integrity throughout. Large jobs are seldom if ever perfect, but Houston Windows went above and beyond to make mine so. Any minor issue was dealt with immediately and effectively. Special thanks to Patty, Gerald, Brian, Burke, Sara, Erin, and all the guys on the ladders. Great work, team! We love our new windows and doors. I highly recommend this company.

We had our entire mid-50's house updated with new windows and patio doors. Houston Window Experts were amazing in all respects.

A year after installation our windows are still in outstanding shape. . I can't recommend Houston Window Experts enough. The sales, communication, installation, and quality were all amazing.

Great experience. Helpful and knowledgeable salesperson, communicative staff, and professional installers. No surprises. And our living room stayed much warmer during the recent freezing weather!

Absolutely incredible choices paired with very professional installation.

We recently installed a new patio sliding door, and it’s made a noticeable difference in both the look and functionality of our home, The sliding mechanism is incredibly smooth and easy to use. It slides open and closed with minimal effort, which is a huge upgrade from our old, worn-out door. The door has a sleek, modern design that really opens up our living space. The large glass panels allow for an abundance of natural light. The wait was little long, but the installation team did a great job. Thank you Joey, Erin, and Houston Window Expert teams.
We highly recommended them.

Window Specialists are absolutely the most wonderful windows you can get for your home. Beautiful work all around, definitely would recommend over again!

I replaced our windows back in April and wanted to wait a few months until posting a review.

Josh was very professional and answered all of our questions during and after our visit, to include next steps needed for financing. He was also very respectful of the meeting time slot (2 hours), as he was aware that we had another window sales person coming in right after him.

After we made the decision to go with HWE, we were handed over to Erin, who was very responsive to our questions regarding the status of manufacture, delivery, and scheduling of the installation.

When the install date finally arrived 9 weeks to the day of order, we were pleasantly surprised by Milton and his team. We anticipated a two day job, but luckily had two crews that day and finished in one. Having had experiences with multiple contractors over the years, this was by far our best experience. The quality of work was excellent, but what really stood out to us was the attention and care given to cleaning the windows and work area after completion. If I hadn't been at home all day, I would have never known that construction work had been done.

When Hurricane Beryl hit, a couple of our windows started leaking. HWE honored their warranty and identified/fixed the leaks and patched/painted the minor damage done during the original window replacement.

It is very refreshing to find an honest, transparent company that delivers on their promise to do excellent work - I highly recommend them!

They just replaced all of the windows on my house and I could not be happier with the entire process. The sales person was not pushy at all and truly wanted me to make the most informed decision. The installation crews were amazing. They were all absolute professionals and left my house better than they found it. The support along the way was as good as it it gets. Every time I had a question, they were quick to get me the information I needed. I would recommend Houston Window Experts to anyone looking to replace or install new windows.

We are very happy with Houston.Window Experts & their customer service.Today Ryan came on time for the follow up details and was very efficient at his job and very polite.Thanks once again for great customer service.

We are very happy with our new windows installed by Houston window experts.Everyone was very friendly.Patty bass,Raul, matt fitzsimmons,Sara Clark, they all are awesome .The company is very honest and trustworthy.The installing staff lead by Raul was very knowledgeable. Kind,and they were all working very efficiently in a team with smiles on their faces .Patty was very professional, kind and full of patience. She did an excellent job in explaining all the details about products,and offered valuable suggestions.Thank you all for job wel done .We would definitely recommend them to our friends and family.Hats of to the owner as well for great customer service.

When we decided to replace our 45 windows we looked around for a company to do the job. Houston Window Experts kept rising to the top of our list from positive reviews to explanatory videos of the replacement process to seeing their trucks and trailers in our neighborhood. I can summarize HWE:

Measure. Measure. Measure.
Careful. Careful. Careful.
Safety. Safety. Safety.

The windows are made to measure that takes a few weeks. HWE measured everything three times and all of the windows and doors slipped in without a problem. The crews were excellent, polite, skilled and they had the tools, manpower and experience to complete our job in only two days. I think they vacuumed the house more in two days than I have in a year!

The crew moved furniture as necessary, covered surfaces and walls and restored everything perfectly as they moved from room to room. It was a great experience.

This company is extremely honest and professional. Josh from Houston window experts is a good person inside out. He has a very positive energy and will give you best suggestions possible. This company is all about long term relationships and customer satisfaction. After working with Josh, we are extremely happy with the company's services and we have also made an amazing friend along the way. Awesome job Houston Window Experts, keep up the great work and God bless!!!!

Houston Window Experts are truly a great company from top to bottom. I found Houston Window Experts on YouTube researching windows. Jeff's videos are great learning tool for information on windows and the installers. I set up three appointments for pricing and seeing what the responses they had to my questions. One of the companies didn't also do doors so that didn't fit what I wanted and the window cost was the highest of the quotes. The other company sales person made my wife and I fell like we had a used car salesman and could answer my questions when I asked about their BBB rating and all the issues about leaking windows. The sales rep did the side stepping routine. Now when the salesman came in from Houston Window Exports he had all my questions answered and could back up his information. He was also the only one that could give me pricing for both wind storm rated and impact rated windows and doors. When he left he gave me all the spec's with pricing. I told him when he left I needed a few days to think on my direction. He didn't know my wife and I already knew he made the sale. Called my insurance company to see if I went with impact rated doors and windows if an insurance discount would apply and that was a fat NO. So I called our salesman and wanted to proceed with Houston Window Experts. Contracts got emailed and signed. The office personal kept me informed of the progression of my order. They called and said everything came in from factories and inspection was all good. They also said they had a last minute cancelation on an install and asked if they could come the next day, Great no problem. They said they would arrive the next morning at 7:30am, boy 7:25am they are pulling into our driveway. They came in started putting down floor covers and putting plastic walls to protect areas. All the crew was very polite and professional. They all had great team work. The big thing to me is all of them were employees and not contractors. It took them 7 hours from start to finish installing 11 windows and 5 doors. When they left everything was clean and no mess left. The final clean up and demo of window operation was top notch. i know my review is long but it deserves to be and for people doing your research watch Jeff's YouTube videos.

I have to add more to this review. Hurricane Beryl came through and the front of my house took the direct hit from the storm. The wind driven rain didn't penetrate any of my new windows or doors. Now that speaks volumes of the pride these guys take in the work they perform. I am very very pleased.

Thank you to Jeff, all your staff and Crew y'all are the best.
Sincerely,
Robert Norris

I would like to share the amazing experience I received. I emailed the office during Hurricane Beryl because I was getting some water ingress. I fully expected a call in 2-3 days. I had someone at my house the morning after the hurricane. My house did not even have power and the guys showed me how my window weep holes were clogged and hence water was backing up. Amazing service.

Replacing all the windows was a huge investment. Houston Window Experts was the right choice for our home. Josh was informative, patient & throughout his presentation of many window styles, we never felt pressured. The installation by the team was incredible, taking exceptional care of our furniture. Plastic walls were placed for each window installation to prevent dust settling on our furniture & floors. Our family was more comfortable inside these past winter months & looking forward to a cooler summer. We chose Houston Window Experts because several of our neighbors selected this company & were happy with the service & product. We highly recommend this company.

Amazing team. We are so happy with our new windows!

We had original single-pane windows that came with the house we built in 1996 and had covered with solar screens. When I had a busted window during the holidays, I used it as an excuse to start upgrading all of my windows with double panes. After taking several bids from the competition, I had Houston Window Experts make their sales pitch last. They gave a new meaning to saving the best for last. 8-10 weeks later, today I have new windows and I love them! The installers were on time, provided a professional install, asked for questions, and made sure everything was cleaned up. They did a fantastic job, from the salesman Dan Arnold, to all of the follow-up e-mails updating the status of my window project, scheduling the install, and finally to the install team. Everything was first class! I will definitely replace the rest of my windows with Houston Window Experts. They come highly recommended!

I researched window replacement companies and went with HWE as they seemed to present the most professional image and had consistently high ratings from customers.
We had a very good experience in all steps of the process. The installers were great, very professional and careful. The Anlin windows look like a very high quality product and we will see how they hold up over time but the double-lifetime (original owner and subsequent owner) guarantee is comforting. Very good post-job follow-up to ensure we were satisfied.

Brandon Stegman and the whole Houston Window Experts team did a fantastic job from beginning to end. Windows are a huge investment, and there can be some apprehension in making sure you're investing in the right product. Jeff's videos on YouTube, and Brandon's guidance were incredibly helpful and assisted in making the best window decisions for our home. The installation process was A+ as well, making sure everything was 110% to our satisfaction. Will definitely be using the HWE team again in the future when we decide to do the rest of our windows.

Pella Windows are excellent! Their customer service is terrific! My replacement window was expertly installed by the dynamic duo of Ricky and Taylor!
Both careful and respectful!
Thank you!
Marcia B

I wanted to replace the builder windows in my house with double-pane windows. I went to the showroom at Houston Window Experts a few years ago and I viewed all of the high-quality window manufacturers that they carry. I knew I wanted the best double-pane windows since I live near an airport and I wanted both noise reduction and better energy-efficient windows. We had dark solar screens on our windows and they blocked out a lot of the natural light.

So, I went back to the showroom and Jeff Ludy, the owner, showed me the Anlin Del Mar E vinyl double-pane windows and they were perfect. His son Josh came out to give me a quote and he was very informative and answered all my questions without any pressure to buy. He sent me a quote to my email and it was reasonable for the amount of windows and special sizes that were needed.

Then Matthew came out and documented more specific measurements to order the custom windows directly from the Anlin manufacturer in California. The customer service staff kept me informed on the status of my windows and then a few months later (this was before Christmas) they contacted me about scheduling an installation date.

They sent 2 crews to install my windows because I wanted it done in one day. They arrived early and covered all my floors with tarps and covered all my furniture and cabinets with plastic and the installation was efficient and seamless. I was so impressed by how quick and professional the installation crew was. I even bought the crew lunch. They finished the installation by 2:30 and I was so pleased. Milton, the Supervisor even replaced a board underneath one of my outside windows that was rotten. We just have to paint the board.

Then the customer service representative sent me the warranty, which is transferrable to the new owners if we sell our house. These windows are 99% UV protected, so now I have more natural light coming into the house without the dark solar screens. I am so pleased.

I can't recommend Houston Window Experts enough. They are a family-owned business that provides high-quality products and services. Jeff Ludy even has a YouTube Channel with hundreds of videos explaining everything you would want to know about replacing your windows with all of the high-quality manufacturers - Andersen, Pella, Anlin, etc. and he shares knowledge that is so beneficial to the consumer. I watched a bunch of these videos before I made my selection. If I could give them more than 5 stars I would!!!

My husband and I recently replaced all of the windows in our home and we are so glad we worked with Houston Window Experts. Past experiences with...

Texas Window Experts is very easy to work with. Not pushy with their sales and did everything they said they would do. I did a lot of research and found TWE...

This is the best company for single or widowed women when you need your windows replaced. The salesman was not pushy, and their windows were fair priced. I...

Windows still performing well after two years. Very happy with the whole process from sales to installation.

We had a great experience from start to finish. Very personable, professional, and reliable company.

Houston Window Experts is an exceptional company. From the moment I worked with Josh, the salesperson, to the final installation, everyone was friendly,...

We had an excellent experience with Houston Window Experts! From the start, it felt more like talking to a friend than someone just focused on making a...

We are so happy to have used Window Experts! We have all new windows and doors, and have been super happy with all of them. The whole process is pleasant...

Outstanding installation experience! Houston Window Experts visited our home several times making precise measurements. Once we sealed the deal the...

We had original single-pane windows that came with the house we built in 1996 and had covered with solar screens. When I had a busted window during the...

Very disappointed! In 2021 we had every window in our house replaced by Houston Window Experts. A few months ago, I noticed water damage around a few...

I had "builder" single-pane windows that we had covered with solar screens. It did cut down on the electricity, but it made my house look dark inside....

Houston Window experts replaced single pane windows in our home with Double Pane Anlin Windows in December 2023. They did a wonderful job. The crew was...

There is not enough good things that can be said about this company. Showed up on time for every appointment , answered all my questions and provided...

This goes out to Nate and the crew at Houston Window Experts a hardy thank you for a job well done. all I can say is give those guys a raise these men are...

From start to finish the team at Houston Window Experts exceeded all expectations -- which is something I rarely experience. Jeff and his entire group were...

We have been in our house for almost a year and have been trying to replace our first round of windows since day one. Went through a big name company who...

Houston Window Experts installed Amsco Restoration vinyl replacement windows for our 23 year old house. We are so happy with the results! A crew of about...

We had our last 6 windows replaced. As usual the crew was exceptional. Great work and cleanup.

I needed new windows really badly. I liked the showroom at their place and how they talked about the different choices available for my situation. Made...

We recently had 18 new windows installed by Houston Window Experts.  From the sale to the install everything was handled professionally. We were alway kept...

We just completed the first phase of our remodel. As with any construction there are always unexpected challenges. What makes Houston Window Experts stand...

We live in one of the first homes ever built in April Sound. It still had it's original 1970s windows. We had to be very particular about which company we...

Needed some information, and Jeff was very responsive (on a Sunday). He gave me a couple of referrals to a couple other local businesses who might be able...

The most amazing thing happened today. A service company came out to give us a quote - Josh Ludy showed up on time, was very informed, professional, and...

Just wanted to let you know what a wonderful and impressive job Houston Window Experts did on our home. From the initial quote from Patty, the...

My husband and I noticed a small leak in our bathroom window even after he had put some caulking on it a while back so we reached out to get a few estimates...

This was a great experience from start to finish!
Two neighbors had used Houston Window Experts, and were quite satisfied. So, we went to their showroom to...

They helped me research exactly the best product for my home. They were kind and helpful during the process. They also have wonderful videos on YouTube to...

We desperately needed to replace our old windows and sliding glass door. When i say old, i mean old and also, one window was the old ice bricks things. Like...

Reached out to Jeff to get a window fixed and Jeff promptly responded with a alternate solution instead of replacing the entire window. Also provided...

I had a large project (87 windows to be replaced) and decided to solicit interest from two local replacement window companies. My wife called Houston Window...

The most AMAZING customer service! I called Houston Window Experts because of their great YouTube videos providing education on window differences as I try...

Houston Window Experts proved to exceed expectations all the way around. From the sales experience to the installation it was exceptional service. The...

We consulted with Jeff the owner for a potential new door. His patience and ability to answer all questions to make sure I had all the information even if...

I called Houston Window Experts with a non-typical window question. I called and explained I'm a public servant and rescuing the citizens when necessary is...

After Harvey, we unfortunately needed to replace windows on the first floor of our home - obviously due to extensive flood damage. After reaching out to...