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Reviews

Houston Window Experts

4.9

E Michael White

15:01 13 Nov 19

This is the third project I have done with Houston Window Experts (HWE) and I am very impressed with the people, their professionalism, quality of work and attention to detail. Other than having to spend a lot of time negotiating the price I would not hesitate to recommend HWE to anyone needing window replacements or new windows in a new build. HWE is one of those companies you can trust to do as promised and work that is of the best quality. They are also very responsive when you have questions or need anything extra. And once the work is done they make sure everything is clean like they were never there. The best I have ever seen.read more

Laura MacLennan

19:45 24 Oct 19

Houston Window Experts exceeded my expectations. From the first meeting with Josh to the installation with Tony and crew. These guys are top notch and go above and beyond to make customers happy. I really appreciate how owner Jeff Ludy is very responsive with customers and delivers awesome customer service. I have more windows and sliding doors that will need replacing and Houston Window Experts will definitely be getting my return business. I can’t say enough good things about this company. Kudos Jeff, for being such a solid Gold Star Company!read more

Cathy Truong

20:47 15 Oct 19

Houston Window Experts exceeded my expectations. I was dreading having to find a window company that I could trust. Everyone I spoke to was kind and friendly. Wasn't pushy, didn't send me 5 text/emails a day or call me every hour. Josh was friendly and very knowledgeable. Even told me he wasn't 100% the issue I was having was necessarily a window issue and advised me to look into other issues that might be the cause of my leaky windows. I was surprised and appreciative of his honesty. After weeks/months of meeting with different contractors re: my leaky windows. I found out that it was a combination of issues and replacing the window would help. Scheduled a window install, crew arrived early. They were courteous and covered my floor and furniture. They worked throughout the morning. The new window is so crystal clear you can't even tell I have a window! Left the inside of the house clean. You really get what you pay for. The quality of the windows and the people who work for The Houston Window Experts are really well worth every dollar and more.read more

Elizabeth Cardenas

13:04 12 Oct 19

Summary-excellent from product to service. We would definitely call again. I haven't seen such great customer service. Details below: ------------------------------------------------------------- We had three "sound proof" windows placed in our home last week. Overall, we were extremely pleased as the customer service delivered from purchase to installation was outstanding: The sound proof windows are absolutely wonderful. We live in the city and can no longer hear the trucks right behind our house backing up at 3AM. Our only regret is that we didn't do them earlier. Sales: Very patient as we decided which type of window and how many. We cancelled our order at one point (within the timeframe allowed) and there was not any pushback. In the end, we purchased two more windows and the bill went up about 10K but we would not have felt comfortable doing so had sales not been so patient and willing to help us make the best decision for us. They came to our house an extra time to ensure they had the right measurements. They were not at all pushy. We appreciated honesty in questions about the sound proof window. They knew what they were talking about and yet knew limitations, not trying to oversell a product. Installation crew: Proud of what they do and it shows. We had only three windows placed but the crew gave us red carpet service. There ended up to be a scratch on the window. They were straightforward about the issue, process, and plan. They went out of their way after a long day to find a painter for us to paint the frames and had him there the next day. The entire crew was very pleasant, polite, respectful and did a great job with the installation. They came out to evaluate the scratch, were straightforward, and said that it can't be fixed. He didn't try to cover up something. We appreciated his honesty. While out, the crew member fixed another window latch and ordered the needed part. Office staff: Clear, concise and we knew the plan. Very organized. Overall, the staff has individual roles but worked in a pleasant, organized, systematic fashion to provide an excellent service. We have not seen this service in such amount of time that we wanted to make sure you are aware of how good of a company and employees you have. It is great to see them take pride in what they do and the end result is a good product and happy customers. It's been great working with this company. We look forward to having more windows installed in the future.read more

janella cordray

15:07 08 Oct 19

This company stands behind their word. I had my whole house's windows replaced. There were a few issues, but upon me bringing them up, they came back and fixed everything. I would use them again because standing behind your work is huge! We had leaks during Harvey and this is why we got new Windows. Nothing has leaked since! They look great! I'm completely satisfied! Thank you!read more

Eric Sutherland

15:54 05 Sep 19

Initial Contact: We bought a 20 year old house in the Energy Corridor with single-paned windows throughout and wanted to upgrade the windows to save on cooling bills and keep out traffic noise. We talked to friends and searched online to find window replacement companies with good reviews and testimonials. We had four or five companies come out to look at the job and that was when we met Josh. More so than other reps, Josh knew his products, competitors’ products, and most importantly what questions to ask us about our preferences that we didn’t even know to ask; such as, do we want mullions (grids) in the windows – more on that later. Josh taught us a lot about windows: UV treatment options, local code around which windows must be tempered, different types of operating windows, that in the U.S. the glass for all brands’ windows ultimately comes from only three companies, what a transom is, and much more. Josh also made us comfortable about Houston Window Experts as a company; local, not too large/small/new, have tenured and skilled installers. Negotiation: Comparing quotes, HWE’s was the most professionally presented with a separate price listed for each type of window and even a small diagram of the each window to illustrate the orientation and in what direction it will open. They did not offer the lowest quote to start with and even after “sharpening the pencil” they were still a little more expensive than other quotes. The process of discussing price was a low-drama affair and Josh communicated promptly and clearly. Taking all of the aspects into consideration, we decided to go with Houston Window Experts. Installation: Because the windows are custom-made, there is a few-week lag between when they are ordered and when they arrive. The windows arrived fairly close to the estimated time and were installed within days of their arrival. In my case, Jeremy led the installation crew. I made a special request to him that he get his best caulk-guy to lay the interior beads and they were indeed perfect! There was no damage to the interior or exterior of the house, which was a little surprising given the extent of the work that was performed. The only thing that I flagged after installation was that a couple of the screens on the larger windows were not 100% taught and Jeremy’s guys came back and addressed that the next day. Follow-up: Above, I mentioned how Josh had specifically asked us whether we wanted mullions in the windows. We had asked for no mullions, but a couple of months after the windows were replaced our Homeowners Association contacted us and informed us that mullions are mandatory. We were afraid that we might need to replace all of the windows that we had just installed! We appealed to the HoA, but they were inflexible. We reached out to Josh and he rescued us by sourcing some retro-fit mullions from the manufacturer (AMSCO). What’s more, he didn’t even charge us for them. And this was months after he had been paid. So I really consider that going above and beyond! Summary: If you are looking for window replacements for a rental property or an application where you don’t care about the final fit-and-finish, then there are cheaper non-custom options. But for your primary residence or where you do want quality work, we had a really good experience with Houston Window Experts.read more

Steve Frayne

20:44 26 Jul 19

I wish I had gone to these folks when I first started looking to replace my windows. They have a great showroom so you can see what you're buying and the differences between the manufacturers. I ended up choosing Milgard Style Line. What sold me on HWE is that their installers work for them; they are not subcontractors. They did an outstanding job. Very professional and very meticulous. I am so please with how it turned out and the entire buying process.read more

Steve Frayne

20:44 26 Jul 19

Edin Salihbasic

14:40 29 Apr 19

I called few places around town for my window issues. All the places wants to come and replace my windows. After speaking with owner of Houston Window Expert he assured me that nothing is wrong with my windows and they are working perfect. He gave me quick class on my problem with window cons sedation. Thank you for advice and if I ever need windows I will call them.read more

Ellen Daigler

02:42 17 Apr 19

I will definitely be doing business with Houston Window Experts again. The Amsco windows they’ve installed look amazing & the difference in noise reduction has been a blessing. I feel very fortunate to have found these guys. Jeff, Patty & Jeremy thank you all for making this such an easy experience. Your professionalism is over the top!!! I look forward to doing my remaining windows. Ellen Dread more

ramccanse

23:38 02 Apr 19

I just want to thank Houston Window Experts for their "Outstanding Customer Service." I called regarding a torn screen. It was easier than I had anticipated. They completely took care of us. I also want to thank Patty Bass for the time she took in helping my husband choose the right windows for us. We frequently recieve compliments on them. In a city as large as Houston it's easy to get lost in all the competition. However, not when you deliver a good product, stand by your word and see the sale through, which includes the customer service we received. Thank you Houston Window Experts!!!!!!read more

Breanna Fry

22:32 25 Mar 19

We recently had all of our windows replaced by Houston Window Experts and we are so pleased by the results! The entire experience was great, even when a few kinks had to be ironed out. The whole team was very professional and 100% customer service oriented, which is highly unusual in this day and age. They made sure that we were completely satisfied before calling the job "done". I would absolutely recommend Houston Window Experts to all my friends and neighbors!read more

Michael J. Carr

23:04 06 Mar 19

Hello Jeff, My wife and I are so happy about the new windows and the team who did the work, that we decided to send you a note about it. To summarize, we will list the reasons for our happiness at the process and the result: 1. Our house is much quieter! We no longer hear the howling of the North wind hitting our bedroom window, or the barking dog across the drainage canal. 2. Now, instead of heat being sucked out of rooms via windows, the house maintains a more even temperature everywhere. My office, which would be much colder (or hotter in the summer), is now nearly the same temperature as the rest of the house--now only 1.5 degrees different. 3. Your team is, as the President would say, made up of "incredible people." They came, covered everything with tarps, performed the difficult, dangerous and dirty job of removing the old windows and in some cases cutting back drywall, with cheerful skill and pride in their work. Installation of the new windows was performed with careful skill and attention to detail. 4. Your people were happy to show me how they do what they do. Craftsmen are very interesting people. I learned a lot! 5. After hours of continuous hard work, the job was done, and most shocking to me of all was to see your team vacuuming and mopping my house! I never expected that! 6. The windows are beautiful and the installation matches the quality of the hardware. 7. The only downside of all of this, was that between Houston Window Experts and the IRS, our account was basically emptied out. But we will recover eventually. Thanks again. Michael and Connie Carrread more

Ave Rojas

17:29 19 Feb 19

Houston Window Experts provided professional service from start to finish. We love the windows, all 14 of them and the new sliding door. We decided on HWE because their salesman from several years ago left a positive impression on us. He presented the product in a no pressure to buy way. When we were finally ready to buy, Patty came out to begin the ordering process. Patty is friendly and great at customer service. She helped us pick out the product that best served our needs. Then Jeremy and Scott came to take measurements soon after. The installation team was efficient, friendly, and professional. Thank you Raf, Ben, and the rest of the team. The office staff was helpful and professional. Jeremy, the supervisor, remedied our concerns immediately. The whole team is trained really well in customer service or the company just hires really friendly and competent people. In the end, we are very happy with our purchase and will definitely recommend HWE to anyone looking for new windows.read more

Layneigha Holland

21:40 14 Feb 19

Everyone at Houston Window Experts was a pleasure to work with. From Ivy who scheduled the appointment, Josh who prepared my bid & Jeremy who did the exact measuring to Raphael who installed the new window. I could not have had a more positive experience. The new window is beautiful & was easily installed. I have recommended two neighbors as a result.read more

Ave Rojas

19:57 05 Feb 19

Houston Window Experts provided professional service from start to finish. We love the windows, all 14 of them and the new sliding door. We decided on HWE because their salesman from several years ago left a positive impression on us. He presented the product in a no pressure to buy way. When were finally ready to buy, Patty came out to begin the ordering process. Patty is friendly and great at customer service. She helped us pick out the product that best served our needs. Then Jeremy and Scott came to take measurements soon after. The installation team was efficient, friendly, and professional. Thank you Raf, Ben, and the rest of the team. The office staff was helpful and professional. Jeremy, the supervisor, remedied our concerns immediately. The whole team is trained really well in customer service or the company just hires really friendly and competent people. In the end, we are very happy with our purchase and will definitely recommend HWE to anyone looking for new windows.read more

Yeney Pomares

17:11 01 Feb 19

We ordered windows and glass doors for one of our company's projects. The service was excellent. We received a high quality windows, very well made and they delivered on time. Ivy was amazing and she took care of all our needs with outstanding level of customer service. One of the best suppliers in townread more

Kristin Martell

18:56 28 Jan 19

I did a lot of research in choosing a window install company and I chose this company based on the reviews about their customer service and installation. The team at Houston Window Experts are just that, experts. Their level of customer service is unbeatable. Josh was our sales rep and he helped me narrow down what windows would work best for my needs and wants, and not based on what the norm was or what’s popular. He answered all my questions in detail and had a vast knowledge about all of his products that made me feel confident in my purchase. Jeremy came by to do the final measurements and was quick and efficient and he was also the one who called me to schedule my window install. Very communicative and pleasant to work with. I never had any communication problems and everyone was on time when we had something scheduled. The install team was outstanding. They covered everything in plastic, were efficient and clean in their work. Cleaned up after themselves inside and outside. They did a fantastic job and I could not have asked for better service. What a great company, I genuinely cannot rave about them enough. I will recommend them again and again to friends and family and I will be a customer for life.read more

France Webster

15:08 15 Dec 18

Houston Window Experts helped me with a large order for windows and doors for my home, Of the work i have had done on my house, working with Houston Window Experts was, by far, the least stressful and the easiest to get done. The service experience was outstanding. Response to questions by the staff was wonderful. I have received many compliments on the windows and doors and have highly recommended Houston Window Experts to many of my friends and neighbors. Thank you for my piece of mind.read more

Rebecca Carstens

18:19 03 Dec 18

Everything I was looking for! Beautiful windows and great customer service. The installation crew respected my home and property. I will call on this company again soon to replace my front entry door.read more

gai junze

15:51 06 Nov 18

It was an excellent experience since I and my wife walked in the place and talk with staff Jeff that we want a 14’x8’ sliding patio door. He is super nice guy, so does other staffs. They only care what you needed instead of selling you the most expensive products. Also, there were a lot of choices of different styles of doors and windows. I highly recommend window experts,anyone who wants to have a nice looking door or window, give them a shot, and I am 100% sure that you will be happy with everything. Again, thanks Jeff! You have the BEST customer services and you guys deserve it!read more

Darin Floyd

21:18 05 Nov 18

Wow...way better than any window company or builder’s supply in town. Really appreciate the wide range of option and the fact that they didn’t push me into a particular brand or lineup. Seems like they do a lot of business but they still have a “family run” feel to them. Prices for homeowners needing installing are much better than Pella. Pricing for contractors (I’m a contractor replacing windows in my own home) is the same as the big guys like BMC or Builder’s Choice...just with better service. Couldn’t be happier.read more

Jan D

15:47 31 Oct 18

The best company to use for windows or doors. We've had both! Jeff and his son Josh are awesome, patient and knowledgable. They have the best installer too, Ben is excellent and a pleasure to have in your home. Very happy with both projects they did. Will use them again in the future.read more

Betty Delmore

15:38 22 Oct 18

This is one of the best experiences we’ve ever had with any company. They replaced 18 windows and two sets of French doors in our home and it was a smooth operation from the start. It took about three months for all the windows (Milgard) to come in, but once they did, it took one day. They were here at 8 am sharp, laid down protective floor coverings, moved furniture, and went to work. At 5:30 they finished, cleaned up and replaced furniture. Even the caulking was expertly applied and looks beautiful. We had a visit afterward from the company owner to thank us. Can’t say enough good things about them.read more

Adam P

19:33 19 Oct 18

Needed patio doors, did the research, narrowed down the brands I liked, HWE carried Milgard and was the only installer not backlogged with other work. Got a good price on good terms. Install team was led by Jeremy. Very quick, very professional (very tidy!), the doors are a great fit and very temperature-retentive. Sara and Patty in the office were also very helpful. Major points for courtesy, prompt response, quick install, solid warranty (covers parts AND labor), and no shady "car salesman" techniques. Would recommend. EDIT: Liked them so much that I had them install new windows in all my frames. The windows were manufactured within a few weeks and installed promptly after, no fuss, no mess, even though some of our windows were hard to access! Wonderful!read more

Christel Dekker

18:31 13 Sep 18

Fabulous Quality Windows, Great Crew and Top Notch Craftsmanship. Last year we had all windows on the upper floor replaced and this was done to such perfection that this year we decided to have all windows on the 2nd floor and downstairs replaced. We chose the Milgard Essence Series and right now I'm sitting in a stunning 'new' living room typing this up. Everything is completely cleaned up as well, not a speck of anything left behind. We would like to thank the installer teams, Sara in the office, Jeremy and Patty for once again completing the job to perfection.read more

D T

12:26 15 Aug 18

Houston Window Experts installed 9 Milguard windows for me July 2018. I could not be happier. The sales process with Jeff was great.... not pushy, very informative and no “if you order today tactics”. I had to delay the actual install for about 18 months from the initial sales visit. When I was ready, simply called them up, got an updated quote and proceeded with install. The install exceeded my expectations. The crew was fast, efficient and did a great job. By the end of the day, you would have not known they had even been there.....except I had great new windows. I would highly recommend HWE to anyone needing windows.read more

Adam Pecht

21:09 29 Dec 17

Jeff Collier

17:31 22 Nov 17

Josh came out and gave us his very honest feedback when we told him what we were looking for. He showed a high level of integrity and explained how he could quote us and try and sell us something we didn't need but they are not in the business of trying to push customers. If our situation changes we will definitely be giving them a call and I would recommend both Josh and the company.read more

Christian Baker

14:36 27 Oct 17

I just wanted to share my experience and satisfaction with Houston Window Experts. I did a lot of research online and looked at the quality of different windows from other vendors and big box stores around Houston. When it came down to decision time, I am glad I went with HWE. They put attention to details in all the steps of pre-order to install. Any question I had were answered immediately by email. The installation team was top notch and knocked out 20 windows in a day! Special thanks to Patty, Sara, Jeremy, and the team at HWE!read more

Clay Hestilow

17:58 11 Jul 17

I can't say enough about Jeff and his team; from start to finish the process has been fantastic. When Jeff came out for our consultation his intention was on getting us informed on windows and all of the options instead of pressuring us into a purchase. He was extremely helpful in aiding us with a design that accented our home the best; we ended up choosing the Milgard windows because of their low-profile design, quality, and unbelievable warranty. Next Jeremy showed up to measure for our windows and talk us through what to expect when the install started. Jeremy was extremely courteous and professional; and has always been available to answer any questions that I've had. The day of our install Rafael and his guys arrived early and set about laying drop cloths and covering our furniture with plastic. I was particularly impressed with the care that the crew took on the install. They way that were able to remove and reinstall windows without damaging any walls or trim is truly an art form. We plan on being in our home for years to come and Houston Window Experts was definitely a worthwhile investment.read more

Phillip Smith

13:58 03 Jul 17

Houston Window Experts replaced 20 windows in our Woodlands home. Very professional installation. However, the reason I'm writing such positive review is how they handled the hick up. One of the windows was broken during installation. No excuses were given and the widow was fixed with in days. Good job guys. I highly recommend this company!read more

K. White

04:10 28 Jun 17

Professional customer service from start to finish. There was no pressure to buy at the time of our estimate. All options regarding the accessories and styles to consider for replacement of our patio doors was fully explained to my husband and myself. We had two patio doors installed within three hours. The crew was professional and arrived on time. A supervisor arrived just to make sure everything was ok. The bid we received was more than reasonable and of course, you cannot beat the quality products they install. My husband was very impressed and I cannot stop looking at my patio doors. Great job by all and Sara at the office as well.read more

Chris Lusignan

20:54 21 Jun 17

Jeff and his team installed 20+ new Millard vinyl windows in my home in early 2014. Everything went great and I have nothing but praise for the quality of the job done. Earlier this year we noticed unusual mildew/dirt attached to the caulk on several of these windows. I contacted Jeff's office and sent a picture of the caulk to Jeremy, Jeff's master installer. Without any hesitation or resistance, Jeremy advised that this should not occur, and said he would re-caulk all of the windows, which he did earlier this week. There was no argument as to fixing this issue which was done timely and well. I applaud Houston Window Experts for their high level of customer service....3 years after the instaltion I might add....and rectifying this issue smoothly and without any hesitation. It's good to know that you are there down the road as promised when an issue arises! Many thanks.read more

Robert graham

22:35 06 Jun 17

For the past several days we had Houston Window Experts install 27 new replacement windows on Robert graham Your review will be posted publicly on the web. Learn more our house. My wife and I want to share how very pleased we are. Each of the two crews were outstanding. Preparation included covering everything with plastic, drapes on all the exposed floor areas. Their cleanup was just as great, everything swept and vacuumed. Jeremy, Ben, and Raphael, the crew chiefs and ops manager, were outstanding, as they communicated every step of the way. One window, in excess of 250 pounds, was installed effortlessly. See pics.This local family owned company has our highest recommendation and were very competitive as well.read more

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