Window Replacement Information | Houston Window Experts Blog

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Reviews

Houston Window Experts

4.9

Ross Edmondson

23:22 03 Aug 22

The 4.9 star rating is well earned. We chose Houston Window Experts after meeting with several companies and talking with others who had used them. We had 21 windows replaced over two days. The crew were extremely professional and skilled, and left the house completely spotless. The quality of the work was top notch, and the windows look far better than those from other companies we talked to. We'd recommend them without hesitation.read more

Lee Christian

20:41 26 Jul 22

Houston Window Experts installed Amsco Restoration vinyl windows in our 23 year old house. We are so happy with the results! A crew of about 14 men showed up on time, covered all surfaces, moved furniture, and even made a plastic curtain in the garage to protect our classic cars! We were so impressed with the professionalism of the crew and their crew leaders. Communication was excellent! They worked in extreme heat, yet the quality of their work was never hindered by the elements. They finished all windows in one day! No trace was left. Everything was cleaned up when they were done. By the way, the windows are beautiful! We only wish that we had replaced our windows sooner! No more leaks around the windows!read more

Spencer Shields

23:36 31 May 22

Jeff and his staff at Houston Window Experts were all top notch and reliable doing our entire home with new windows. They gave us great advise regarding selection options, provided fair pricing, had great customer service and install, and great follow up until the job was complete. In summary, my Wife wanted new windows. I called Jeff. My Wife got her new windows, and best yet I had no headaches. The rest is history: Happy Wife = Happy Life! Thanks again HWE from The Woodlands Texas!read more

Dylan Patrick

21:36 29 Apr 22

Everyone at Houston Window Experts was so nice. We drove 3 hours to their showroom to see the windows and talk to someone. We called ahead of time and even though we were outside of their service area (and thus had no financial incentive to help us), they still spent an hour talking to us and answering questions. Highly recommend!read more

Sarah Horwitz

20:28 25 Mar 22

Best installation experience ever! We had Josh Ludy come out and give us a bid on installing a sliding door where a window currently was. He did a fantastic job providing us with a no pressure no hassle quote to install a GORGEOUS Amsco sliding door. We choose white as it never goes out of style. I then started patiently waiting as they had delays due to supply chain issues. When they finally called me to let me know it was ready for install I was so excited! The crew leader Gerald showed up right at 8am to install the door. He took such care of my home and made sure to lay out tarps and plastic to protect everything. Donald, his assistant, even mopped my floors once they were done! They installed my door in one day and it looks perfect! Will absolutely tell everyone I know to use them for any door or window replacements!read more

Tim A

22:52 18 Mar 22

These people are awesome! Very knowledgeable and honest. The best experience I have ever had with a sales team. The only place I will go to for windows in Houston.read more

antoine et isabel Saulnier

17:21 15 Jan 22

Great service, reliable, fair prices. From the start with Josh in sales to the delivery and the customer service with Sara, everything went as promise. And when things had to be changed due to unforeseen circumstances they were super professional. We knew we were paying more than with classic subcontracted crews but the experience we got in return was definitely worth it. We have already recommend them to our friends across the street who had to go through a similar project.read more

EscobarDesigns

03:37 15 Jan 22

We had great smooth sales and installation with Houston Window Experts. Patty Bass was our sales person. She did an awesome job explaining the windows and the process prior to installation. She made it happen. They have a complete process transitioning from your old windows to the new windows. Today’s install went smooth. It was a one day install for our 2 story home. They deployed a complete team to make this happen. They laid down floor protectors and placed plastic over other household items. Steps were draped to protect the carpet. They did an awesome job with care prior to install. Cleanup was great. They tripled checked that all glass metals and screws were picked up and not left behind. Again awesome process. The foreman we dealt with was Milton. He did great. Clear communication making things known to us during the install. He also made suggestions on certain windows to make sure we were happy. Highly recommended Houston Window Experts. The price was great. The product is great. Most important they are a local Houston business to support. We will refer if someone is searching for windows.read more

Isaac Sauer

23:00 14 Jan 22

These guys go above and beyond to help out. I live out of state and so I am not able to buy from them, but I would in a heartbeat. Even though they know I wont be purchasing through them directly they have still given me very valuable information and guidance. This is a company that cares and has integrity.read more

Umang Patel

13:23 03 Jan 22

We just completed the first phase of our remodel. As with any construction there are always unexpected challenges. What makes Houston Window Experts stand out above any other company I have dealt with is the culture of integrity and customer service that Jeff has instilled. They were with us every step of the way as we navigated challenges and came up with solutions. From the first time we met Calvin we realized he was not interested in selling us anything. What he was interested in was making our vision come true and making sure we will be happy. He took a lot of time answering the endless number of questions we would come up with. He helped find solutions to every challenge we encountered. Brian was invaluable in our renovation. He made sure that every detail was taken care of. His experience and knowledge meant that our home was left structurally stronger and better than when we started. The folks at Houston Window Experts are hands down the best people I have ever met. They are professional, kind, and caring. They take a genuine interest in your project and pride themselves in making you happy. I have attached some pictures of before and after. I have also asked HWE to change the rest of the windows in my house. I am looking forward to it and will post more pictures once that is complete!read more

Adriane Duran

22:04 29 Sep 21

I did a lot of searching before deciding to call Houston Window Experts for a quote on windows. Had prepared myself for a high pressure sale and the big cost of windows. Calvin came out to do the quote for, what I thought, was going to be a very costly job. Calvin was very professional. He answered all my questions and told me the pros and cons of changing windows. To my surprise he told me my windows really didn't need to be changed and the couple windows with issues, he gave me someone to contact to take care of for me. When it is time for me to do my windows there's not any other place I will be calling. Thank you Houston Window Experts and Thank you Calvin. So refreshing to know there's still honest people out there!read more

Jane Ripa

09:29 27 Sep 21

The installation went very well. The personnel were very accommodating as there is two of us in wheelchairs. They were very good with our handicapped daughter. They were so careful to keep things clean . The windows turned out great. About 12 out of 24 windows were triple pane to reduce traffic noise, this worked great. The traffic noise reduction has been wonderful. This is a great group to work with, from no pressure ( but pacient) sales, to the most knowledgeble sales rep. of all, and finally a super installation crew. We highly recommend Houston Window Experts.read more

Geoff R.

22:29 25 Aug 21

The most amazing thing happened today. A service company came out to give us a quote -- Josh Ludy showed up on time, was very informed, professional, and courteous - and then, and I'm not making this up, he RECOMMENDED SOMEONE ELSE. We thought we needed to have four large trapezoidal windows replaced, frames and all, but Josh told me that we really only needed to replace the glass. His company doesn't do that so he recommended Apple Glass as a company that does good work and will save us about 50% of the cost of replacing the whole thing. The first two companies we had out for quotes recommended all new windows and frames, not a word about just doing the glass. I'm a little bummed though. With service like that I want to give them my business, but they gave me a far more cost effective alternative and made exactly $0 on the job. I can tell you this: if we ever do need full window replacements, Houston Window Experts will be the only company we'll call.read more

Robert Derheim

21:25 05 Jul 21

I am so happy with Houston Window Experts, I would love to work for the company! Professional, knowledgeable, fair, and friendly. They did an outstanding job for a very reasonable price. They have an excellent selection of windows and doors. I was able to go with Amsco windows, which I had not heard of before. So glad I did - they look fantastic, with lots of value and quality. I am recommending HWE to all my neighbors!read more

Clarissa Melendez

23:50 04 Jun 21

Perfection. Phenomenal. These guys were amazing from the initial meeting to the last window installation. We never felt pressured like other salesmen that came to our house. They gave us the truth. Their pricing is fair. There was a delay with the windows, which they were upfront about, due to Covid. Once the team arrived, Raul was the foreman on site and he was the best! His whole team was. They were kind and went above and beyond good customer service. They left the space clean, made sure to double check the work as they finished and just left us feeling great about our choice. The windows are great, we can’t hear anything outside our house now! And the leaky air flow is gone! We’re happy to have gone with HWE and we already had two neighbors stop by to rave about them.read more

Nlv248

21:14 30 May 21

Okay so I've gotten windows from here for two of my homes now and yes these are top of the line expensive windows (about a 25% more than the big box companies out there). I giving this company 5 stars because the quality of the windows is fantastic, built in texas, aaand this is a must, the warranty is fantastic. First about the quality, I'm sorry but when you see and feel these you just know they are better quality. The smooth easy glide and and unique styles, they just are of better quality. Second the warranty, when I say fantastic I mean fantastic. We were mowing the lawn and bang a rock hit the window and broke only the outer pane broke and no questions asked they are replacing it, and were going to send out a tech to board it up. So in summary, a bit expensive but worth it in this case.read more

Jessica Kasprowicz

14:55 27 May 21

WOW! Houston Window Experts is top notch! We had a new construction build and originally had another company come do our windows. Big mistake that required the windows to be removed. After researching, I came across Houston Window Experts. We went and visited with Calvin and were treated like family when we walked in. He did not pressure us into purchasing windows from them, he wanted us to be educated. After talking and visiting with them twice, we decided to use them. From ordering our windows, to installation, to standing behind their product, they are the company to use. And I love that they have their own installation team. They do not contract that out like other companies do. And their prices are unbelievable. If you want a great deal, be treated like family and have the BEST customer service experience, you MUST call Houston Window Experts. Their name says it all. They are the Experts! Thank you for being an honest company that people can trust.read more

Sarah Pruet

19:18 28 Apr 21

Houston Window Experts installed new windows across the back of our home this week. The team was lead by Raul. The experience could not have been better. The team arrived exactly when they had scheduled us. The entire crew was careful in everything they did, from moving and covering furniture to meticulously installing the windows to cleaning up and being sure that we were entirely pleased before they left. The great experience began in the showroom with the purchase of the windows. We were walked through a number of options. There was no sales pressure whatsoever - just helpful information. I can't imagine going anywhere else if we have window needs in the future, and we will recommend your company if others ask us about window replacement. Thank you so much for a terrific experience. Ron and Sarah Pruetread more

Tony Lavista

20:48 27 Apr 21

Raul and his crew were outstanding! On time. Very professional. Very clean in everything they did. It doesn't hurt when the ( AMSCO) windows being installed look great on the house. From the day we went to the showroom to the finish Of installation every person was professional. Thank you again, Tonyread more

Rick Carpenter

22:18 16 Apr 21

Houston Window Experts replaced (ALL) 19 windows in our home in December 2020. From the initial sales contact and offer with Josh, to the showroom visit where we met Jeff, to the measurement with Jeremy, the contacts and updates from Burke, to the incredible one-day installation (and clean up) led by Brandon and done with sensitivity to our space and needs, to the follow-up from Sara re payment, EVERYONE did their work remarkably well and with class and great customer awareness. We are so happy with the clean and defined look of the windows, as well as the obvious difference in the consistent comfort of our home. We couldn't be happier with the job done, or with the conduct and manners of the entire Houston Window Experts company. Thanks to each one for doing YOUR job well!read more

Jeff Williams

21:01 26 Mar 21

This is an amazing company. They do not take shortcuts everything is 1st class. Tony and his team did an excellent job with our windows. We are so pleased. Everyone from start to finish did an amazing job. Thank you Houston Window Experts...read more

Maria Luna

14:20 12 Nov 20

Thank you to Calvin, Jeremy and Jeff from a Forever HAPPY CLIENT!!! Yesterday Jeremy came by, and the outcome was not surprising, but enormously appreciated. For context, yesterday was a seriously hectic day for me. Jeremy and the gentleman with him, which please forgive me I can't recall his name, came by to review the windows. They took their time to assess, review and summarize with me their findings. The results were that I may not have to purchase windows. However, I have a completely different issue that may or may not be impacting our windows. Jeremy's sincerity, experience and honesty were all the ingredients of a company that greatly values, and empowers their people. My career is in Service Delivery, and I know what it's like to tell a client the truth even when they least expect it. The truth always creates a long lasting relationship. Houston Window Experts has a loyal and long lasting client in me. Lastly, when time permits, I ask that you please share this with your boss, and Jeremy. Also, the kind gentleman that was him. Words will never be enough to express the appreciation I have for your company's honesty. The reviews your company had/have, created a belief that you all are truly in positions to be honest. I recognize the team you all have built will create lifelong clients, and in my eyes your level of service is "BEST IN CLASS".read more

Susan Ding

02:44 02 Oct 20

Houston Window Experts have great staff to guide me through the processes. From consultation to installation, and after sale services, they are professional, honest and trustworthy. It’s almost nine months since our townhouse window project and we are so happy seeing these beautiful windows every day.read more

Adam Renz

20:38 19 Sep 20

Awesome service and super capable and kind staff!

Bridget B.

00:44 11 Sep 20

I’m so glad that I hired Houston Window Experts to replace and update my whole house with new modern design featured windows, and they did such a great job, that I hired them again when I decided I wanted a new front door to match my new windows. Now, my modern update is complete with a matching elegant front door, installed by master installers. Josh came up with an idea to change the configuration of my windows to showcase my backyard feature, and it looks amazing. Thank you so much for taking the worry out of hiring another contractor -I'd hire this team again in a minute. A big thank you to Josh, Jeremy, Brandon & everyone at Team Houston Window Experts. Do not hesitate in hiring this company! I live in Fort Bend & I’ll be telling everyone about Houston Window Experts & my great experience in working with them.read more

Debra L. Strang

17:29 08 Sep 20

What can I say! From the start Calvin was a rock star! He showed up on time for my quote and gave all the details of the windows and answered all of my questions for me to decide the best windows for my house and my budget. He also provided and accurate time line of when my windows would be ready to install. Install was scheduled and the guys showed up right on time with masks. They send enough guys to install all windows in one day! They take down curtains/ blinds, move furniture, cover your house with plastic and floor coverings and then put it all back (no extra charges for this service). I love my new windows in my 1978 house north of The Heights and highly recommend this local business for your window needs. You will not be disappointed!read more

Tom Camp

21:51 26 Aug 20

Houston Window Experts (local, family-owned business) did an outstanding job replacing all the windows in our home. We found them to be professional, knowledgeable, and dedicated to doing a quality job. The price was very fair and we did not feel pressured during the sales process. The installation crew was amazing; they were all long-time employees of Houston Window Experts with great experience. I would not hesitate to recommend Houston Window Experts. Well done. Thanks...read more

Syed R. Zaidi

18:19 11 Aug 20

I've had the pleasure of dealing with Josh in 2 home projects now in the past 8 months or so. One, we replaced all of our windows in our home, and most recently, we knocked down an exterior wall and inserted a 16-foot sliding door and windows to go into the backyard. In both instances, Josh has been SUPER responsive, detailed with his estimates and helping us understand what the project would entail and that is greatly appreciated by me and my wife. We really appreciate the way your company runs and operates and the people that you have on the ground, so thank you VERY much - we were nervous about the sliding door and losing a wall, but we could not be happier with it! Thank you once again, keep up the great work and I look forward to working with you guys again and referring anyone that we know that is in the market for windows to you.read more

Charles Boyle

23:20 10 Aug 20

We were looking at purchasing a home and during the option period, called to get an estimate and see how things could line up for the new house. Calvin was of great help the whole time and responsive. We did not end up purchasing the home that needed new windows. Should the house we bought need windows in the future, Calvin will be our first call.read more

Reagan Wellins

20:49 20 Jul 20

We just had 31 Marvin windows replaced by Houston Window Experts and I cannot recommend them more highly! We are very particular and wanted the job done right - the first time. We met with 3 companies prior to taking on this project. Josh won our business by a landslide with his commitment to quality and promise to see the job through to the very end. Josh explained that they use their own crews, oversee it all and stand by their work. He did not disappoint. From the design process to ordering and then installation and painting - the job was done with professionalism and quality. The entire process - start to full completion was 5 days. They installed all 31 windows in a day and a half and then spent 3 FULL days fine tuning and painting. The construction crew - led by Brandon was amazing, the painters - led by Salvador were meticulous. The job wasn’t done until we were 100% satisfied. Windows are not the thing I was looking forward to spending money on but we needed them replaced and we wanted them done right... I’m am SOOOO happy we went with Houston Window Experts!!read more

Michael Hunter

19:31 06 Jul 20

I’m leaving this five star review because of their honesty and integrity, I did not end up being a customer of this company, at least not today. I recently had my patio French doors damaged during an attempted break in, and thought I would need to have my door replaced, and had concerns about the security of these doors. I had a phone/video consult with Calvin (I think that was your name, if I got that wrong, sorry buddy! If you see this, correct me.) and he was kind enough to let me know that my existing doors appeared to actually be of fairly high quality and secure, and that the damage could be repaired, and a replacement would not make sense for me. He was even good enough to pass along the contact details of a repairman he recommended. So, based on my positive experience, you can expect that this company will deal with you honestly and with integrity. They will certainly be my first call for my business in the future, and will receive my recommendation to others. Thanks again!read more

Bridget B.

15:04 02 Jun 20

I’m so glad that I hired Houston Window Experts to replace my windows, because the reviews were spot on; they were on time, in uniform & ready to work. They are practicing all protocol re: COVID-19 too. A big thank you to Josh, Jeremy, Brandon & everyone at Team Houston Window Experts! The installers REALLY know their business and were polite & friendly. My new windows are gorgeous, and I’m going to enjoy this update immensely. Do not hesitate in hiring this company! I live in Fort Bend & I’ll be telling everyone about Houston Window Experts & my great experience in working with them.read more

Jessica Gonzalez

14:23 28 May 20

This is the second house we build and we have used Houston Window Experts both times. They have been extremely helpful and always deliver outstanding customer service. The Project Manager that we were working with was exceedingly professional and took the time to answer all of our questions and concerns. We will definitely being using Houston Window Experts on all of our future projects.read more

Kerstie Munoz

19:05 23 May 20

While I didn’t hire this company, I felt the need to leave an honest review. Josh was our salesman and he took the time to thoroughly assess our windows and wants. I felt that he was giving my house and myself 100% dedication to the job. The only thing that kept us from hiring HWE was the turnaround time and a somewhat smaller quote. The price was right and I feel the company would have done a wonderful job. I would highly recommend calling them if you’re looking for new windows.read more

johnny Spiegel

00:57 12 May 20

I picked Houston Window Experts based off of reviews and our salesman. Well I have to say the reviews were spot on. The entire process was smooth. The staff is professional. There was a difference that I could sense in this company. Our salesman was great .The windows and the installation was absolutely second to none. They look absolutely fabulous. I’m particular and I’m flat out impressed. I have not met the owner, but when the experience and the final result is this good..That comes from the top. I can’t leave this review without saying. I would be willing to bet there is a Christian undertone or overtone in the training of this staff. You could sense kindness . I can’t say enough about this company. I have already recommended them to a close friend and will do some more. Thanks for the wonderful experience. Johnny & Laura Spiegelread more

RICHARD SCARDINO

15:58 05 May 20

I had Jeff install new replacement windows in our home about 9 years ago when he had just formed his company. His service and professionalism was exceptional then as it still is now. I purchased a second home in the Austin area last year that was in need of replacement windows and wasn't satisfied with the local companies so I called Jeff to see if he could do the job or to refer someone in the area. He sent Jeremy, his field manager to Austin, gave me the quote which I accepted which was also the lower price from the other bids,when the windows arrived at his Houston location his crew was sent over for the install. They were professional, friendly and courteous. If you need new windows for new build or replacement Houston Window Experts will not let you down. Richard Sread more

jonathan landers

02:23 26 Feb 20

The first window company we called, one that you hear adds for on the radio, gave us a very hard sale. They priced us for windows way above our price range, and did not seem interested in working with us. The Houston Window Experts were different. The sales person worked with us to find windows within our price range. The contract process and negotiation was simple. The install was fast and the product and install were excellent. I would recommend this company to anyone looking for windows.read more

Ed Rice

19:53 18 Feb 20

Houston Window Experts. The name says it all. They ARE experts. Experts at installation, professionalism, courtesy, communication, and customer service. Could not be more pleased with the new windows or with the entire experience. The Ludy family really treats you like family. I highly recommend Houston Window Experts.read more

Doug Charlie

21:59 03 Feb 20

Extremely responsive team and friendly. Pleased with the quality of services and prices.

Danny Price

17:19 11 Jan 20

We recently had the pleasure of Houston Window Experts install new windows. The experience could not have been better. The windows are great but the installation was perfect. We have watched neighbors have windows installed and we feel sorry for them. We had over 50 windows installed so we had multiple crews multiple days. Each and every person was courteous, professional and most important VERY respectful of our stuff. My experience in having 3 houses built and many remodels that doesn't just happen. That is a culture thing that is started at the ownership level. Each person was proud of their job. As we look at our finished product it is perfect. The salesperson, she was very helpful in pointing out options and not just to do a "replacement". A small thing but very important is the quality of the caulking job that was done. I have seen none better. I could say more but I think that you get the idea of the service and finished product we got from Houston Window Experts.read more

Yolanda Yogi Rodriguez

23:55 23 Nov 19

Everything was done on time, and the staff was wonderful, courteous and thoughtful. I'd do business with them In a New York second!!!read more

E Michael White

15:01 13 Nov 19

This is the third project I have done with Houston Window Experts (HWE) and I am very impressed with the people, their professionalism, quality of work and attention to detail. Other than having to spend a lot of time negotiating the price I would not hesitate to recommend HWE to anyone needing window replacements or new windows in a new build. HWE is one of those companies you can trust to do as promised and work that is of the best quality. They are also very responsive when you have questions or need anything extra. And once the work is done they make sure everything is clean like they were never there. The best I have ever seen.read more

Laura MacLennan

19:45 24 Oct 19

Houston Window Experts exceeded my expectations. From the first meeting with Josh to the installation with Tony and crew. These guys are top notch and go above and beyond to make customers happy. I really appreciate how owner Jeff Ludy is very responsive with customers and delivers awesome customer service. I have more windows and sliding doors that will need replacing and Houston Window Experts will definitely be getting my return business. I can’t say enough good things about this company. Kudos Jeff, for being such a solid Gold Star Company!read more

Cathy Truong

20:47 15 Oct 19

Houston Window Experts exceeded my expectations. I was dreading having to find a window company that I could trust. Everyone I spoke to was kind and friendly. Wasn't pushy, didn't send me 5 text/emails a day or call me every hour. Josh was friendly and very knowledgeable. Even told me he wasn't 100% the issue I was having was necessarily a window issue and advised me to look into other issues that might be the cause of my leaky windows. I was surprised and appreciative of his honesty. After weeks/months of meeting with different contractors re: my leaky windows. I found out that it was a combination of issues and replacing the window would help. Scheduled a window install, crew arrived early. They were courteous and covered my floor and furniture. They worked throughout the morning. The new window is so crystal clear you can't even tell I have a window! Left the inside of the house clean. You really get what you pay for. The quality of the windows and the people who work for The Houston Window Experts are really well worth every dollar and more.read more

Elizabeth Cardenas

13:04 12 Oct 19

Summary-excellent from product to service. We would definitely call again. I haven't seen such great customer service. Details below: ------------------------------------------------------------- We had three "sound proof" windows placed in our home last week. Overall, we were extremely pleased as the customer service delivered from purchase to installation was outstanding: The sound proof windows are absolutely wonderful. We live in the city and can no longer hear the trucks right behind our house backing up at 3AM. Our only regret is that we didn't do them earlier. Sales: Very patient as we decided which type of window and how many. We cancelled our order at one point (within the timeframe allowed) and there was not any pushback. In the end, we purchased two more windows and the bill went up about 10K but we would not have felt comfortable doing so had sales not been so patient and willing to help us make the best decision for us. They came to our house an extra time to ensure they had the right measurements. They were not at all pushy. We appreciated honesty in questions about the sound proof window. They knew what they were talking about and yet knew limitations, not trying to oversell a product. Installation crew: Proud of what they do and it shows. We had only three windows placed but the crew gave us red carpet service. There ended up to be a scratch on the window. They were straightforward about the issue, process, and plan. They went out of their way after a long day to find a painter for us to paint the frames and had him there the next day. The entire crew was very pleasant, polite, respectful and did a great job with the installation. They came out to evaluate the scratch, were straightforward, and said that it can't be fixed. He didn't try to cover up something. We appreciated his honesty. While out, the crew member fixed another window latch and ordered the needed part. Office staff: Clear, concise and we knew the plan. Very organized. Overall, the staff has individual roles but worked in a pleasant, organized, systematic fashion to provide an excellent service. We have not seen this service in such amount of time that we wanted to make sure you are aware of how good of a company and employees you have. It is great to see them take pride in what they do and the end result is a good product and happy customers. It's been great working with this company. We look forward to having more windows installed in the future.read more

janella cordray

15:07 08 Oct 19

This company stands behind their word. I had my whole house's windows replaced. There were a few issues, but upon me bringing them up, they came back and fixed everything. I would use them again because standing behind your work is huge! We had leaks during Harvey and this is why we got new Windows. Nothing has leaked since! They look great! I'm completely satisfied! Thank you!read more

Eric Sutherland

15:54 05 Sep 19

Initial Contact: We bought a 20 year old house in the Energy Corridor with single-paned windows throughout and wanted to upgrade the windows to save on cooling bills and keep out traffic noise. We talked to friends and searched online to find window replacement companies with good reviews and testimonials. We had four or five companies come out to look at the job and that was when we met Josh. More so than other reps, Josh knew his products, competitors’ products, and most importantly what questions to ask us about our preferences that we didn’t even know to ask; such as, do we want mullions (grids) in the windows – more on that later. Josh taught us a lot about windows: UV treatment options, local code around which windows must be tempered, different types of operating windows, that in the U.S. the glass for all brands’ windows ultimately comes from only three companies, what a transom is, and much more. Josh also made us comfortable about Houston Window Experts as a company; local, not too large/small/new, have tenured and skilled installers. Negotiation: Comparing quotes, HWE’s was the most professionally presented with a separate price listed for each type of window and even a small diagram of the each window to illustrate the orientation and in what direction it will open. They did not offer the lowest quote to start with and even after “sharpening the pencil” they were still a little more expensive than other quotes. The process of discussing price was a low-drama affair and Josh communicated promptly and clearly. Taking all of the aspects into consideration, we decided to go with Houston Window Experts. Installation: Because the windows are custom-made, there is a few-week lag between when they are ordered and when they arrive. The windows arrived fairly close to the estimated time and were installed within days of their arrival. In my case, Jeremy led the installation crew. I made a special request to him that he get his best caulk-guy to lay the interior beads and they were indeed perfect! There was no damage to the interior or exterior of the house, which was a little surprising given the extent of the work that was performed. The only thing that I flagged after installation was that a couple of the screens on the larger windows were not 100% taught and Jeremy’s guys came back and addressed that the next day. Follow-up: Above, I mentioned how Josh had specifically asked us whether we wanted mullions in the windows. We had asked for no mullions, but a couple of months after the windows were replaced our Homeowners Association contacted us and informed us that mullions are mandatory. We were afraid that we might need to replace all of the windows that we had just installed! We appealed to the HoA, but they were inflexible. We reached out to Josh and he rescued us by sourcing some retro-fit mullions from the manufacturer (AMSCO). What’s more, he didn’t even charge us for them. And this was months after he had been paid. So I really consider that going above and beyond! Summary: If you are looking for window replacements for a rental property or an application where you don’t care about the final fit-and-finish, then there are cheaper non-custom options. But for your primary residence or where you do want quality work, we had a really good experience with Houston Window Experts.read more

Steve Frayne

20:44 26 Jul 19

I wish I had gone to these folks when I first started looking to replace my windows. They have a great showroom so you can see what you're buying and the differences between the manufacturers. I ended up choosing Milgard Style Line. What sold me on HWE is that their installers work for them; they are not subcontractors. They did an outstanding job. Very professional and very meticulous. I am so please with how it turned out and the entire buying process.read more

Steve Frayne

20:44 26 Jul 19

Edin Salihbasic

14:40 29 Apr 19

I called few places around town for my window issues. All the places wants to come and replace my windows. After speaking with owner of Houston Window Expert he assured me that nothing is wrong with my windows and they are working perfect. He gave me quick class on my problem with window cons sedation. Thank you for advice and if I ever need windows I will call them.read more

Ellen Daigler

02:42 17 Apr 19

I will definitely be doing business with Houston Window Experts again. The Amsco windows they’ve installed look amazing & the difference in noise reduction has been a blessing. I feel very fortunate to have found these guys. Jeff, Patty & Jeremy thank you all for making this such an easy experience. Your professionalism is over the top!!! I look forward to doing my remaining windows. Ellen Dread more

ramccanse

23:38 02 Apr 19

I just want to thank Houston Window Experts for their "Outstanding Customer Service." I called regarding a torn screen. It was easier than I had anticipated. They completely took care of us. I also want to thank Patty Bass for the time she took in helping my husband choose the right windows for us. We frequently recieve compliments on them. In a city as large as Houston it's easy to get lost in all the competition. However, not when you deliver a good product, stand by your word and see the sale through, which includes the customer service we received. Thank you Houston Window Experts!!!!!!read more

Breanna Fry

22:32 25 Mar 19

We recently had all of our windows replaced by Houston Window Experts and we are so pleased by the results! The entire experience was great, even when a few kinks had to be ironed out. The whole team was very professional and 100% customer service oriented, which is highly unusual in this day and age. They made sure that we were completely satisfied before calling the job "done". I would absolutely recommend Houston Window Experts to all my friends and neighbors!read more

Michael J. Carr

23:04 06 Mar 19

Hello Jeff, My wife and I are so happy about the new windows and the team who did the work, that we decided to send you a note about it. To summarize, we will list the reasons for our happiness at the process and the result: 1. Our house is much quieter! We no longer hear the howling of the North wind hitting our bedroom window, or the barking dog across the drainage canal. 2. Now, instead of heat being sucked out of rooms via windows, the house maintains a more even temperature everywhere. My office, which would be much colder (or hotter in the summer), is now nearly the same temperature as the rest of the house--now only 1.5 degrees different. 3. Your team is, as the President would say, made up of "incredible people." They came, covered everything with tarps, performed the difficult, dangerous and dirty job of removing the old windows and in some cases cutting back drywall, with cheerful skill and pride in their work. Installation of the new windows was performed with careful skill and attention to detail. 4. Your people were happy to show me how they do what they do. Craftsmen are very interesting people. I learned a lot! 5. After hours of continuous hard work, the job was done, and most shocking to me of all was to see your team vacuuming and mopping my house! I never expected that! 6. The windows are beautiful and the installation matches the quality of the hardware. 7. The only downside of all of this, was that between Houston Window Experts and the IRS, our account was basically emptied out. But we will recover eventually. Thanks again. Michael and Connie Carrread more

Ave Rojas

17:29 19 Feb 19

Houston Window Experts provided professional service from start to finish. We love the windows, all 14 of them and the new sliding door. We decided on HWE because their salesman from several years ago left a positive impression on us. He presented the product in a no pressure to buy way. When we were finally ready to buy, Patty came out to begin the ordering process. Patty is friendly and great at customer service. She helped us pick out the product that best served our needs. Then Jeremy and Scott came to take measurements soon after. The installation team was efficient, friendly, and professional. Thank you Raf, Ben, and the rest of the team. The office staff was helpful and professional. Jeremy, the supervisor, remedied our concerns immediately. The whole team is trained really well in customer service or the company just hires really friendly and competent people. In the end, we are very happy with our purchase and will definitely recommend HWE to anyone looking for new windows.read more

Layneigha Holland

21:40 14 Feb 19

Everyone at Houston Window Experts was a pleasure to work with. From Ivy who scheduled the appointment, Josh who prepared my bid & Jeremy who did the exact measuring to Raphael who installed the new window. I could not have had a more positive experience. The new window is beautiful & was easily installed. I have recommended two neighbors as a result.read more

Ave Rojas

19:57 05 Feb 19

Houston Window Experts provided professional service from start to finish. We love the windows, all 14 of them and the new sliding door. We decided on HWE because their salesman from several years ago left a positive impression on us. He presented the product in a no pressure to buy way. When were finally ready to buy, Patty came out to begin the ordering process. Patty is friendly and great at customer service. She helped us pick out the product that best served our needs. Then Jeremy and Scott came to take measurements soon after. The installation team was efficient, friendly, and professional. Thank you Raf, Ben, and the rest of the team. The office staff was helpful and professional. Jeremy, the supervisor, remedied our concerns immediately. The whole team is trained really well in customer service or the company just hires really friendly and competent people. In the end, we are very happy with our purchase and will definitely recommend HWE to anyone looking for new windows.read more

Yeney Pomares

17:11 01 Feb 19

We ordered windows and glass doors for one of our company's projects. The service was excellent. We received a high quality windows, very well made and they delivered on time. Ivy was amazing and she took care of all our needs with outstanding level of customer service. One of the best suppliers in townread more

Kristin Martell

18:56 28 Jan 19

I did a lot of research in choosing a window install company and I chose this company based on the reviews about their customer service and installation. The team at Houston Window Experts are just that, experts. Their level of customer service is unbeatable. Josh was our sales rep and he helped me narrow down what windows would work best for my needs and wants, and not based on what the norm was or what’s popular. He answered all my questions in detail and had a vast knowledge about all of his products that made me feel confident in my purchase. Jeremy came by to do the final measurements and was quick and efficient and he was also the one who called me to schedule my window install. Very communicative and pleasant to work with. I never had any communication problems and everyone was on time when we had something scheduled. The install team was outstanding. They covered everything in plastic, were efficient and clean in their work. Cleaned up after themselves inside and outside. They did a fantastic job and I could not have asked for better service. What a great company, I genuinely cannot rave about them enough. I will recommend them again and again to friends and family and I will be a customer for life.read more

France Webster

15:08 15 Dec 18

Houston Window Experts helped me with a large order for windows and doors for my home, Of the work i have had done on my house, working with Houston Window Experts was, by far, the least stressful and the easiest to get done. The service experience was outstanding. Response to questions by the staff was wonderful. I have received many compliments on the windows and doors and have highly recommended Houston Window Experts to many of my friends and neighbors. Thank you for my piece of mind.read more

Rebecca Carstens

18:19 03 Dec 18

Everything I was looking for! Beautiful windows and great customer service. The installation crew respected my home and property. I will call on this company again soon to replace my front entry door.read more

gai junze

15:51 06 Nov 18

It was an excellent experience since I and my wife walked in the place and talk with staff Jeff that we want a 14’x8’ sliding patio door. He is super nice guy, so does other staffs. They only care what you needed instead of selling you the most expensive products. Also, there were a lot of choices of different styles of doors and windows. I highly recommend window experts,anyone who wants to have a nice looking door or window, give them a shot, and I am 100% sure that you will be happy with everything. Again, thanks Jeff! You have the BEST customer services and you guys deserve it!read more

Darin Floyd

21:18 05 Nov 18

Wow...way better than any window company or builder’s supply in town. Really appreciate the wide range of option and the fact that they didn’t push me into a particular brand or lineup. Seems like they do a lot of business but they still have a “family run” feel to them. Prices for homeowners needing installing are much better than Pella. Pricing for contractors (I’m a contractor replacing windows in my own home) is the same as the big guys like BMC or Builder’s Choice...just with better service. Couldn’t be happier.read more

Jan D

15:47 31 Oct 18

The best company to use for windows or doors. We've had both! Jeff and his son Josh are awesome, patient and knowledgable. They have the best installer too, Ben is excellent and a pleasure to have in your home. Very happy with both projects they did. Will use them again in the future.read more

Betty Delmore

15:38 22 Oct 18

This is one of the best experiences we’ve ever had with any company. They replaced 18 windows and two sets of French doors in our home and it was a smooth operation from the start. It took about three months for all the windows (Milgard) to come in, but once they did, it took one day. They were here at 8 am sharp, laid down protective floor coverings, moved furniture, and went to work. At 5:30 they finished, cleaned up and replaced furniture. Even the caulking was expertly applied and looks beautiful. We had a visit afterward from the company owner to thank us. Can’t say enough good things about them.read more

Adam P

19:33 19 Oct 18

Needed patio doors, did the research, narrowed down the brands I liked, HWE carried Milgard and was the only installer not backlogged with other work. Got a good price on good terms. Install team was led by Jeremy. Very quick, very professional (very tidy!), the doors are a great fit and very temperature-retentive. Sara and Patty in the office were also very helpful. Major points for courtesy, prompt response, quick install, solid warranty (covers parts AND labor), and no shady "car salesman" techniques. Would recommend. EDIT: Liked them so much that I had them install new windows in all my frames. The windows were manufactured within a few weeks and installed promptly after, no fuss, no mess, even though some of our windows were hard to access! Wonderful!read more

Christel Dekker

18:31 13 Sep 18

Fabulous Quality Windows, Great Crew and Top Notch Craftsmanship. Last year we had all windows on the upper floor replaced and this was done to such perfection that this year we decided to have all windows on the 2nd floor and downstairs replaced. We chose the Milgard Essence Series and right now I'm sitting in a stunning 'new' living room typing this up. Everything is completely cleaned up as well, not a speck of anything left behind. We would like to thank the installer teams, Sara in the office, Jeremy and Patty for once again completing the job to perfection.read more

D T

12:26 15 Aug 18

Houston Window Experts installed 9 Milguard windows for me July 2018. I could not be happier. The sales process with Jeff was great.... not pushy, very informative and no “if you order today tactics”. I had to delay the actual install for about 18 months from the initial sales visit. When I was ready, simply called them up, got an updated quote and proceeded with install. The install exceeded my expectations. The crew was fast, efficient and did a great job. By the end of the day, you would have not known they had even been there.....except I had great new windows. I would highly recommend HWE to anyone needing windows.read more

Adam Pecht

21:09 29 Dec 17

Jeff Collier

17:31 22 Nov 17

Josh came out and gave us his very honest feedback when we told him what we were looking for. He showed a high level of integrity and explained how he could quote us and try and sell us something we didn't need but they are not in the business of trying to push customers. If our situation changes we will definitely be giving them a call and I would recommend both Josh and the company.read more

Christian Baker

14:36 27 Oct 17

I just wanted to share my experience and satisfaction with Houston Window Experts. I did a lot of research online and looked at the quality of different windows from other vendors and big box stores around Houston. When it came down to decision time, I am glad I went with HWE. They put attention to details in all the steps of pre-order to install. Any question I had were answered immediately by email. The installation team was top notch and knocked out 20 windows in a day! Special thanks to Patty, Sara, Jeremy, and the team at HWE!read more

Clay Hestilow

17:58 11 Jul 17

I can't say enough about Jeff and his team; from start to finish the process has been fantastic. When Jeff came out for our consultation his intention was on getting us informed on windows and all of the options instead of pressuring us into a purchase. He was extremely helpful in aiding us with a design that accented our home the best; we ended up choosing the Milgard windows because of their low-profile design, quality, and unbelievable warranty. Next Jeremy showed up to measure for our windows and talk us through what to expect when the install started. Jeremy was extremely courteous and professional; and has always been available to answer any questions that I've had. The day of our install Rafael and his guys arrived early and set about laying drop cloths and covering our furniture with plastic. I was particularly impressed with the care that the crew took on the install. They way that were able to remove and reinstall windows without damaging any walls or trim is truly an art form. We plan on being in our home for years to come and Houston Window Experts was definitely a worthwhile investment.read more

Phillip Smith

13:58 03 Jul 17

Houston Window Experts replaced 20 windows in our Woodlands home. Very professional installation. However, the reason I'm writing such positive review is how they handled the hick up. One of the windows was broken during installation. No excuses were given and the widow was fixed with in days. Good job guys. I highly recommend this company!read more

K. White

04:10 28 Jun 17

Professional customer service from start to finish. There was no pressure to buy at the time of our estimate. All options regarding the accessories and styles to consider for replacement of our patio doors was fully explained to my husband and myself. We had two patio doors installed within three hours. The crew was professional and arrived on time. A supervisor arrived just to make sure everything was ok. The bid we received was more than reasonable and of course, you cannot beat the quality products they install. My husband was very impressed and I cannot stop looking at my patio doors. Great job by all and Sara at the office as well.read more

Chris Lusignan

20:54 21 Jun 17

Jeff and his team installed 20+ new Millard vinyl windows in my home in early 2014. Everything went great and I have nothing but praise for the quality of the job done. Earlier this year we noticed unusual mildew/dirt attached to the caulk on several of these windows. I contacted Jeff's office and sent a picture of the caulk to Jeremy, Jeff's master installer. Without any hesitation or resistance, Jeremy advised that this should not occur, and said he would re-caulk all of the windows, which he did earlier this week. There was no argument as to fixing this issue which was done timely and well. I applaud Houston Window Experts for their high level of customer service....3 years after the instaltion I might add....and rectifying this issue smoothly and without any hesitation. It's good to know that you are there down the road as promised when an issue arises! Many thanks.read more

Robert graham

22:35 06 Jun 17

For the past several days we had Houston Window Experts install 27 new replacement windows on Robert graham Your review will be posted publicly on the web. Learn more our house. My wife and I want to share how very pleased we are. Each of the two crews were outstanding. Preparation included covering everything with plastic, drapes on all the exposed floor areas. Their cleanup was just as great, everything swept and vacuumed. Jeremy, Ben, and Raphael, the crew chiefs and ops manager, were outstanding, as they communicated every step of the way. One window, in excess of 250 pounds, was installed effortlessly. See pics.This local family owned company has our highest recommendation and were very competitive as well.read more

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